• So I downloaded the free version because it is recommended by WordPress plug-ins as soon as I installed it and activated it set it all up didn’t SCO test my page speed went down drastically and now I have 200+ SCO errors I reached out to support with no response because it’s a free version. You have to go through the forms no response no help , and then I get the runaround when I try to contact the support by another means which is only for paid, but why would you pay for something that is broken and they’re unwilling to try to help especially explain if you’re not getting help the normal where they want you. This is a scam . They can’t help the free version before you pay to make sure I think it’s working if you put so much time and building a site and then you add the plug-in and breaks your site stay away it’s a headache, scam friad!

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  • Plugin Support Guga Alves

    (@gugaalves)

    Hi @chapelger,

    We provide support for our Pro users through a private ticketing system. However, that same team provides support for our free users here on the forum.

    I can see that you have an open forum thread at https://www.ads-software.com/support/topic/200-errrors/, where we asked for more details about your request to be able to help you with the issue you’ve mentioned here and there.

    So that you know, we needed more details about your request. Just saying that a site has many SEO errors may not be enough, as we need more details to be able to understand which errors you are talking about, analyze that data, and provide good feedback about a specific case.

    You answered our questions today, a few moments ago, and only after leaving that review. Please note that the support representative needs some time to answer as we’re always helping many people per day and may not be in the same time zone as you, so delays can occur (and that’s normal on a forum as we’re talking about an asynchronous way of communicate).

    We highly value customer feedback and would appreciate an opportunity to help you before receiving a 1-star review. That said, now let me jump into your forum thread and assist you there ??

    Best regards,

    Guga A.

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  • The topic ‘Byers beware this is a scam. It will break your site.’ is closed to new replies.