Cache Problems

Hi @

Thanks for reaching out!

When we import product information from weclapp (our crm) it is immediately copied to the woocommerce back-end but is not shown in the front-end. When I try to delete the cache, it looks like the shop page overviews gets updated with the right info, but once I use the filter to get in a product category, what I see are always the old informations.

It could be related to caching. Can you please try to follow the steps below and see if this resolves the issue?

• Clear all transients under WooCommerce > Status > Tools
• Have your host purge the site/server cache
• Clear your browser’s cache or try another browser or in incognito mode and see if that works

with one of our product that actually costs 24,94€, we cannot change the price to 24,95€. I tried to change it directly in the back end but it doesn’t work. If I try to change the price with another decimal it works correctly.

It looks like a third-party plugin or your theme might be causing the conflict here.

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, try to edit the same product and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Or, if you’d like someone else to do this work for you, our trusted partner, Codeable, has an offering where they will run this test for $150 USD. If there is time left, they will also fix the problems they found.

Let us know how it goes!

Hi,

and thanks for your reply! I tried to do what you wrote but nothing unfortunately changed.
I share my system report and the fatal error logs.

https://gist.github.com/tomenr/077bc52c40e6bbc0711d3f577709a9c9

Hope we can find the right way to solve the problem.

Hi @tomenr

Thanks for providing the requested information above.

I understand that even after clearing transients, site, server and browser cache and even after performing the full conflict test, the issue still persists here, correct?

Could you please provide us with a clear screenshot of what you’re seeing on your end? This will help us better understand your situation and address your concerns more effectively.

If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

Hi,

so, here are the two pictures:

the first one show the product overview:
https://snipboard.io/z8eauS.jpg

the second one the single editing product page:
https://snipboard.io/lEvG8U.jpg

It happens just with with this product: what we write in the section “regular price” of the editing product page, doesn’t show up in the overview product page and unfortunately not in the front-end.

Hi @tomenr

the second one the single editing product page:
https://snipboard.io/lEvG8U.jpg

This one seems to be deleted or unavailable on snipboard.io. Can you resend the screenshot, please?

I also see a reference to the Flatsome theme in the logs and noticed your theme is up to date. Did you try switching to Storefront and checking if the same occurs?

Here is the picture:
https://snipboard.io/t3NJPF.jpg

Yes, I tried yesterday and unfortunately the same happens

Hi there @tomenr ??

Thank you for reaching back, clarifying things further.

I’d like to take a step back, and loop back to this bit:

since a couple of days we are facing an issue regarding the products’ info we synchronize from our CRM to WooCommerce. I try to explain it as best as I can. When we import product information from weclapp (our crm) it is immediately copied to the woocommerce back-end but is not shown in the front-end.

It sounds like all was working as expected, between your store and CRM software, until a few days ago. Then some change affected this balance.

Instead of focusing on caching, I’d like to clarify if you have a record of what has changed in the time frame you are referring to. An update to the CRM software version, or to your site’s configuration, perhaps? That should provide a better clue for the culprit behind the situation.

Furthermore, it’d best to test with restoring from a backup from a few days before this issue was noticed, and see if the issue persists, or otherwise.

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.

Hi,

I am not so sure about that, but I would say it is more cache related.

We now notice that the synchronization works perfectly, but it seems that old stored data is shown to make the website work faster.

Hi @tomenr,

If you suspect that the issue is related to caching, there are a few steps you can take to verify and potentially resolve this.

Try clearing your website’s cache. If you’re using a caching plugin, there should be an option to do this within the plugin’s settings. If your web host provides caching, you may need to contact them for assistance clearing the cache.

Next, you may need to disable caching to see if this resolves the issue temporarily. If disabling the cache fixes the problem, you’ll know that the cache was indeed the cause.

You can also clear your WooCommerce cache by going to WooCommerce → Status → Tools and do the following:

• WooCommerce transients – Clear
• Expired transients – Clear
• Clear template cache – Clear
• Product lookup tables – Regenerate
• Regenerate the product attributes lookup table – Regenerate

If you’re still experiencing the issue after trying these steps, there may be a different underlying cause. Please let us know if that’s the case, and we’ll be happy to continue assisting you.