cache problems

  • Resolved Jan

    (@jannetto96)


    5 years, 4 months ago

    we are experiencing serious cache problems. We have installed various cache plugins but the site does not seem to update. To us of the staff, it is updated while in the anonymous mode it is not updated with an old site 1 week ago. I really don’t know what to do … I ask you kindly for help. If you need credentials or anything else, I am available.
    Thanks

    screen what WE see:

    View post on imgur.com

    screen what my clients see:

    View post on imgur.com

    As you can see there are some edits not update…

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator James Huff

    (@macmanx)

    Does it work when you clear the cache?

    Also, please note that simply deactivating or deleting a caching plugin does not clear the cache, rather it leaves the site frozen in a cached state (each caching plugin has its own documented and complicated uninstall procedure).

    If you need credentials

    No, do not offer that to anyone here: https://www.ads-software.com/support/guidelines/#the-bad-stuff

    Thread Starter Jan

    (@jannetto96)

    Ok, thank you! So what you recommend to do?
    Because when I clear the cache it doesn’t work…

    Moderator James Huff

    (@macmanx)

    Ok, start by following the full uninstall procedures for each specific caching plugin you installed.

    That should result in your site always displaying live dynamic content.

    Thread Starter Jan

    (@jannetto96)

    Hi! I’ve deleted the cache folder and now seems to work. Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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