Caching incompatibility

  • Resolved swinggraphics

    (@swinggraphics)


    4 years, 11 months ago

    Hustle seems to do something weird where it does not queue its script at all (I’m making an educated guess here, based on the behavior) if a popup is set to only display if it hasn’t been seen yet, and always runs the script when present. This means that whatever page the very first person to come to the site after the cache has been cleared always shows the popup, even for the same person who already saw it, and no page that they browse to during the same session ever shows the popup for anyone. So I’ve had to completely disable caching on the site that uses Hustle and recommend the content editors switch to a different plugin.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @swinggraphics,

    I hope you’re doing well!

    I’ve tested the Hustle plugin with Hummingbird caching plugin and could not replicate a similar issue.

    Please let us know more information, which caching plugin you’re using on your site and what are enabled options.

    Let us know which of the options are enabled in the Behavior settings
    – Do not show this message across the site
    or
    – Do not show this message on this post / page

    The above options are saving cookies into the visitor’s browser. If these cookies are cleared from the browser, an opt-in -will show back again.

    Please advise,

    Kind regards,
    Nastia

    Thread Starter swinggraphics

    (@swinggraphics)

    In this case, the site is on SiteGround and using their caching plugin. But to reiterate: the problem is that Hustle does not output its code on the page at all if it thinks the popup should not be shown. This makes it fundamentally incompatible with caching. Screenshot

    Hello @swinggraphics

    I trust you’re doing well!

    I’ve tested the Hustle plugin on a SiteGround server with the SG Cache plugin and could not reproduce an issue. A pop-up is showing up on cached pages. SG Caching comes with Dynamic Caching, with Memcache and backend and front-end optimization.

    Siteground is a very popular hosting provider and the SG Optimizer plugin is widely used. I’ve checked if a similar issue was reported and could not find one. Looks like the issue is specific to your set up.

    Please see if the front-end optimization is enabled. If it is, please try deactivating one option at a time, to see which one os breaking the pop-up on your end.

    If this will not help, please run a full test for a conflict with another plugin. Leave only the Hustle and the SG Optimizer active and see if the issue is still there. (Check which options are active in the SG Optimizer, and enable these one at a time).

    Start enabling one plugin at a time till the issue will be back. This way you will find which plugin could be breaking a pop-up.

    Let us know how it went!

    Kind regards,
    Nastia

Viewing 3 replies - 1 through 3 (of 3 total)
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