Caching issues on Kinsta

  • I have a site on Kinsta which isn’t tracking the recommendation correctly. Steps to repeat:

    • Click on the “Recommend This …”
    • Refresh and see the count go back down
    • Clear cache and see the count back up

    I reached out to Kinsta’s support. They wanted to have a unique element they can exclude from their cache. Any suggestions on what I can tell them?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author webtechideas

    (@webtechideas)

    Hi Austin,
    Can you please be more specific on the meaning of element? Does it mean any div class or id or any other thing related to the plugin?

    Also do they have any different kind of caching mechanism instead of using a WordPress cache plugin? If possible, please share your site url.

    Thanks

    Thread Starter Austin Ginder

    (@austinginder)

    Their caching system is at the server level and runs whether or not you have their own Kinsta Caching plugin installed. Very similar to WP Engine.

    They don’t need anything html related. They need something programmatically usable, like a URL element, a cookie, etc. This is the site I’m working on: https://chaptersee.com/books/on-science-and-faith-an-excerpt-from-the-book-the-beautiful-scientist/. Your plugin running at the bottom.

    Plugin Author webtechideas

    (@webtechideas)

    We checked their knowledge base but did not find anything helpful for our scenario. There might be some tricks to this which they better know and quickly advise. Please raise a support ticket and explain our requirement and let’s hope that they can provide some input.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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