Calculate Sales Tax automatically get unchecked

  • Resolved icks13

    (@icks13)


    6 years, 5 months ago

    Hello,

    I’m using Printful Plugin integrated with WooCommerce. Everything updated to the latest version.

    The following problem occurs also to another Printful user, possibly to others but is difficult to notice, since there’s no alert.

    Printful says and I quote:

    “you should reach out to WooCommerce’s customer support about this”

    The problem:

    By clicking on Printful plugin and then on settings, you have access to the integration settings where you will find, among other checkboxes the following one:

    Calculate Sales Tax: Calculated for all products shipped to North Carolina and California

    for some reason this checkbox get unchecked after a while. When this happen, customer from NC and CA are not charged for the sales tax which falls upon the owner of the eCommerce wherever he is located.

    It’s impossible determine when and how this happen without a logger that detect when the checkbox get unchecked. The only thing I’ve noticed is that may last checked even days before get unchecked.
    For example, from June 28 at 4.40pm I’m sure was checked, as well in June 30. Today I’ve decided to check if everything was fine and I’ve found the checkbox uncheked

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  • Plugin Support con

    (@conschneider)

    Engineer

    Hi icks13,

    This can take a while to debug and find out so instead, I would determine the value in the database and recommend to write a small function that checks the value instead. If the value is zero (unchecked) it should get set to one (checked). You can then trigger this via CRON or an appropriate action hook. This will save you the hassle of doing this manually.

Viewing 1 replies (of 1 total)
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