Calculated Fields Forms not showing on mobile

  • Resolved kirstythomson

    (@kirstythomson)


    3 years, 1 month ago

    Hi

    My calculated field forms are not showing up on mobile at all. They display fine on desktop and a desktop-based mobile preview but are not visible on mobile.

    I can’t see that there’s a setting to enable mobile visibility?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author codepeople

    (@codepeople)

    Hello @kirstythomson

    Thank you very much for using our plugin.

    You can see the form on desktop and not on mobile because you are logged into your WordPress on the computer and WP Rocket is loading an un-cached version of your website. But on mobile, it is loading a cached version of the website. Please try to visit the following link from your mobile:

    https://calmingmoments.com.au/weighted-blanket-calculator/?no-cache=1

    To fix the issue, please, follow the steps below:

    1. Go to the settings page of our plugin.
    2. Tick the checkbox: “Tick the checkbox if there is an optimization plugin active on the website, and the forms are not visible.” and press the “Update” button.
    3. Go to WP Rocket settings and purge the website cache to generate it again.

    Best regards.

    Thread Starter kirstythomson

    (@kirstythomson)

    Hi

    Thanks for your response but this didn’t work. I have cleared the cache repeatedly and still not showing on mobile.

    Regards

    Kirsty

    Plugin Author codepeople

    (@codepeople)

    Hello @kirstythomson

    Please, contact me through the plugin website to check your issue in details. Click Here

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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