Calculated Fields Zeroing Out

  • Resolved ipshwitz

    (@ipshwitz)


    1 year, 10 months ago

    Running into an issue with our two-page form. Our form collects information and displays two different totals:
    Total One is an up front fee for all services
    Total Two is what their reoccurring billing will be.

    Once all of their information is filled out, they click on submit and are taken to PayPal where they are asked to pay the amount in Total One.

    If for some reason while in Paypal, they decide to use their browser’s back button, they are taken back to the form where all fields are filled out, except that Total One is reset to 0.00. Then, if they click on Pay Now, they are taken back into PayPal where they are now only charged the amount in Total Two, which would be $25.

    Any ideas of how to get the Total One field to repopulate without the customer having to refresh the page? This has only happened a few times, but I would like to keep it from happening at all as it only causes confusion.

    The page I need help with: [log in to see the link]

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  • Plugin Author codepeople

    (@codepeople)

    Hi! We’d like to help but we can’t reply about that in this forum. We are not allowed to support any customers in these forums.

    For pro or commercial product support please contact us directly on our site. This includes any pre-sales topics as well.

    Commercial products are not supported in these forums. We will happily answer this and any other questions you can have on our own site.

    Thank you.

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