calculating the size of your backup… for the folder wp-content wp-admin

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author cuvelier

    (@cuvelier)

    Hi there,

    Thanks for getting in touch.

    So this is a common issue. What’s happening is that the process to calculate the file/folder sizes is killed by the server before it can complete.

    Broadly speaking it’s a tough problem to solve. The file size calculation process isn’t essential for backups. You can still perform backups normally. You can force-restart the process by deactivating/reactivating the plugin.

    Cheers!
    Owain

    Thread Starter claenjoy

    (@claenjoy)

    Are you tell me that is better to change the plugin ??
    Spent a lot of time to check the config php-fpm and nginx nothing

    Plugin Author cuvelier

    (@cuvelier)

    Are backups also failing to complete? Or just the file size scanning process?

    Do you have shell access to your server?

    I recommend you enable support if you’re having more issues.

    Cheers!
    Owain

    Thread Starter claenjoy

    (@claenjoy)

    it doesn’t complete the backup even if I select “only databases”,

    yes I have shell access

    Plugin Author cuvelier

    (@cuvelier)

    Oh ok. Thanks for reaching out to support. Let’s pickup the conversation there. I thought you were originally just referring to the file size calculation

    Thread Starter claenjoy

    (@claenjoy)

    I didn’t realize until you asked me ??

Viewing 6 replies - 1 through 6 (of 6 total)
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