Calculations are incorrect

  • Resolved ljenish

    (@ljenish)


    1 year, 10 months ago

    Simple pricing and discount structure:

    10% discount if subtotal is greater than $200
    15% discount if subtotal is greater than $400
    20% discount if subtotal is greater than $800
    25% discount if subtotal is greater than $1600

    Products added to cart and random discounts are applied.

    Sometimes 32%, sometimes no discount, sometimes 43% sometimes nothing.

    Is there a caching issue with this plugin? It seems like sometimes discounts are aggregated ie. an $801 purchase includes 10% + 15% + 20% discount

    The settings are very basic so we assumed it could handle these basic calculations …

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  • Plugin Author ELEXtensions

    (@elextensions)

    Hello @ljenish, Thank you for contacting us.

    Regarding the issue you raised, we have attempted to replicate it on our local site, but we were unable to do so. We have found that the calculation is working correctly. Could you please confirm if you have created the product rules by selecting ‘All Products in Cart.’ This information will assist us in identifying any additional scenarios that may be causing the issue.

    Furthermore, please note that the calculation mode needs to be enabled as ‘Best Discount’ because the other modes will apply All Matched Rules or First Rule which are applicable while calculating discounts at the checkout. Please find the screen share for your reference https://www.loom.com/share/570b6a6c0b164a4d9adc9dd10a24b362

    Looking forward to hearing from you.

Viewing 1 replies (of 1 total)
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