Calculations not working

  • Resolved lottieveronica

    (@lottieveronica)


    2 years, 9 months ago

    I am creating a funnel and the order isn’t calculating the correct percentage discount. The products total is $1180 and the discount is 15.25%. The discounted price offer is $1. Clearly this is wrong. I tried using a decimal 0.1525 and that does nothing different.

    If I mess around and change the percentage to flat amount and back sometimes it changes, but it mostly won’t. It only changes to what I don’t want the amount to be.

    Here is a screen shot of the error: https://cloud.xsplit.com/c/01G4472CMAETJZ6FT8B773S7M9

    I am using WP 6.0 and Elementor, if that is helpful.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter lottieveronica

    (@lottieveronica)

    Interestingly they seem to work on the checkout page. Is this something I should ignore?

    Plugin Support C S Sultan

    (@cssultan)

    Hi @lottieveronica , we will attempt to recreate the issue. If it exists, then it’s definitely not something that we will ignore.

    But if it’s not affecting the actual order, for now, I believe you can continue using it. I would suggest you test it out using a Payment Gateway Sandbox before deciding to use it live. And if the transaction amount is correct in your WooCommerce orders, then there will be no risks.

    Meanwhile, we will look into our plugin and if we can recreate the issue, we will find a fix.

    thanks.

    Plugin Support C S Sultan

    (@cssultan)

    Hi @lottieveronica I do have one question.

    In your screenshot, I can see you somehow have the same price as Regular price and Sale price. (see image)

    But in WooCommerce, it doesn’t allow you to use the same price as Regular and Sale price. The Sale price has to be lower.

    So I am curious how this is possible. So, to solve the confusion, can you check what is the actual Regular or Sale prices in your WooCommerce store? You can edit the product and take a screenshot of the Product data section and share it with us. If it’s a variable product, please provide screenshots of every variant.

    This will help us understand the situation.

    Thanks.

    • This reply was modified 2 years, 9 months ago by C S Sultan.
    Thread Starter lottieveronica

    (@lottieveronica)

    I don’t have a sale price on the product. The only sale offer is through the funnel. The sale price is blank.

    Plugin Support C S Sultan

    (@cssultan)

    Yes, that is why I asked for a screenshot of the product details of the product you added to the cart.

    I would also suggest you send the latest log from WooCommerce to us at support.

    If you are a Pro user, it’s best you reach us directly at support as this forum is for free users.

    Thanks.

    Thread Starter lottieveronica

    (@lottieveronica)

    https://cloud.xsplit.com/c/01G4DANSBMA8DP3GPSNN7KRKV9

    I did try contacting directly but haven’t had a reply.

    Plugin Support C S Sultan

    (@cssultan)

    Hi @lottieveronica , we have detected the error and have added it to our current sprint.

    It’s an issue of displaying the wrong price in front end. Hopefully, we will be able to release a fix for this early or mid-next week.

    Thanks.

    Plugin Support C S Sultan

    (@cssultan)

    Hi @lottieveronica , the wrong pricing issue has been fixed and is released in the last update.

    And I believe we are discussing this with you on our support portal.

    So I am marking this thread as resolved.

    Feel free to open more threads if you face further issues.

    Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Calculations not working’ is closed to new replies.