Calculations show as 0s in the database
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Hello, I have a pretty complicated form with a lot of rules and calculations that has a weird bug. Everything works as expected on the page, all the fees are calculated as I want. However, when I select submit it and Payment method = Credit card, the calculations are showing as 0.00 in the submission database and also in the google sheets where this is integrated with. They are not even showing the $ prefix and CAD suffix.
For Payment method “Cash” and “Interac” this works without an issue, but there are no credit card fees to calculate in that case. Here is the full form:
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0","required":"","calculations":"true","options_expanded":"1","formid":"wrapper-6453-1859"},{"id":"number-6","element_id":"number-6","form_id":"wrapper-6453-1859","parent_group":"","type":"number","options":[],"cols":"6","conditions":[{"element_id":"checkbox-6","rule":"is","value":"Hot-cocoa"}],"wrapper_id":"wrapper-6453-1859","hidden_behavior":"zero","calculations":"true","limit_min":"1","limit_max":"150","field_label":"Quantity","placeholder":"","default_value":"1","formid":"wrapper-6548-7957"},{"id":"checkbox-7","element_id":"checkbox-7","form_id":"wrapper-9501-7653","parent_group":"","type":"checkbox","options":[{"label":"Water","value":"Water","key":"9251-9903","error":"","calculation":"2"}],"cols":"6","conditions":[],"wrapper_id":"wrapper-9501-7653","hidden_behavior":"zero","value_type":"checkbox","field_label":"","layout":"vertical","options_bulk_editor":"Water;Water; 0","required":"","calculations":"true","options_expanded":"1","formid":"wrapper-9501-7653"},{"id":"number-7","element_id":"number-7","form_id":"wrapper-9501-7653","parent_group":"","type":"number","options":[],"cols":"6","conditions":[{"element_id":"checkbox-7","rule":"is","value":"Water"}],"wrapper_id":"wrapper-9501-7653","hidden_behavior":"zero","calculations":"true","limit_min":"1","limit_max":"150","field_label":"Quantity","placeholder":"","default_value":"1","formid":"wrapper-6764-8107"},{"id":"checkbox-8","element_id":"checkbox-8","form_id":"wrapper-2904-7486","parent_group":"","type":"checkbox","options":[{"label":"Chips","value":"Chips","key":"9251-9903","error":"","calculation":"2"}],"cols":"6","conditions":[],"wrapper_id":"wrapper-2904-7486","hidden_behavior":"zero","value_type":"checkbox","field_label":"","layout":"vertical","options_bulk_editor":"Chips;Chips; 0","required":"","calculations":"true","options_expanded":"1","formid":"wrapper-2904-7486"},{"id":"number-8","element_id":"number-8","form_id":"wrapper-2904-7486","parent_group":"","type":"number","options":[],"cols":"6","conditions":[{"element_id":"checkbox-8","rule":"is","value":"Chips"}],"wrapper_id":"wrapper-2904-7486","hidden_behavior":"zero","calculations":"true","limit_min":"1","limit_max":"150","field_label":"Quantity","placeholder":"","default_value":"1","formid":"wrapper-4767-3506"},{"id":"checkbox-9","element_id":"checkbox-9","form_id":"wrapper-2853-9147","parent_group":"","type":"checkbox","options":[{"label":"Chocolate","value":"Chocolate","key":"9251-9903","error":"","calculation":"2.5"}],"cols":"6","conditions":[],"wrapper_id":"wrapper-2853-9147","hidden_behavior":"zero","value_type":"checkbox","field_label":"","layout":"vertical","options_bulk_editor":"Chocolate;Chocolate; 0","required":"","calculations":"true","options_expanded":"1","formid":"wrapper-2853-9147"},{"id":"number-9","element_id":"number-9","form_id":"wrapper-2853-9147","parent_group":"","type":"number","options":[],"cols":"6","conditions":[{"element_id":"checkbox-9","rule":"is","value":"Chocolate"}],"wrapper_id":"wrapper-2853-9147","hidden_behavior":"zero","calculations":"true","limit_min":"1","limit_max":"150","field_label":"Quantity","placeholder":"","default_value":"1","formid":"wrapper-1122-3436"},{"id":"checkbox-10","element_id":"checkbox-10","form_id":"wrapper-5007-3435","parent_group":"","type":"checkbox","options":[{"label":"Lindt","value":"Lindt","key":"9251-9903","error":"","calculation":"5"}],"cols":"6","conditions":[],"wrapper_id":"wrapper-5007-3435","hidden_behavior":"zero","value_type":"checkbox","field_label":"","layout":"vertical","options_bulk_editor":"Lindt;Lindt; 0","required":"","calculations":"true","options_expanded":"1","formid":"wrapper-5007-3435"},{"id":"number-10","element_id":"number-10","form_id":"wrapper-5007-3435","parent_group":"","type":"number","options":[],"cols":"6","conditions":[{"element_id":"checkbox-10","rule":"is","value":"Lindt"}],"wrapper_id":"wrapper-5007-3435","hidden_behavior":"zero","calculations":"true","limit_min":"1","limit_max":"150","field_label":"Quantity","placeholder":"","default_value":"1","formid":"wrapper-7396-6041"},{"id":"checkbox-11","element_id":"checkbox-11","form_id":"wrapper-6214-9803","parent_group":"","type":"checkbox","options":[{"label":"Soft drink","value":"Soft-drink","key":"9251-9903","error":"","calculation":"2"}],"cols":"6","conditions":[],"wrapper_id":"wrapper-6214-9803","hidden_behavior":"zero","value_type":"checkbox","field_label":"","layout":"vertical","options_bulk_editor":"Soft drink;Soft-drink; 0","required":"","calculations":"true","options_expanded":"1","formid":"wrapper-6214-9803"},{"id":"number-11","element_id":"number-11","form_id":"wrapper-6214-9803","parent_group":"","type":"number","options":[],"cols":"6","conditions":[{"element_id":"checkbox-11","rule":"is","value":"Soft-drink"}],"wrapper_id":"wrapper-6214-9803","hidden_behavior":"zero","calculations":"true","limit_min":"1","limit_max":"150","field_label":"Quantity","placeholder":"","default_value":"1","formid":"wrapper-9152-6665"},{"id":"select-5","element_id":"select-5","form_id":"wrapper-2504-6839","parent_group":"","type":"select","options":[{"label":"Cash","value":"Cash","limit":"","key":"7199-6148","error":"","calculation":"0"},{"label":"Credit Card","value":"Credit Card","limit":"","key":"3364-3983","error":"","calculation":"0.3"},{"label":"Interac on the spot","value":"Interac","limit":"","default":"","key":"4660-2922","error":"","calculation":"0"}],"cols":"12","conditions":[],"wrapper_id":"wrapper-2504-6839","hidden_behavior":"zero","value_type":"single","field_label":"Payment method","multiselect_style":"modern","options_bulk_editor":"Cash;Cash; 0\nCredit Card;Credit Card; 0\nInterac on the spot;Interac; 0","required":"1","options_expanded":"1","placeholder":"Choose payment metod","condition_rule":"any","condition_action":"hide","calculations":"true"},{"id":"html-2","element_id":"html-2","form_id":"wrapper-7321-4790","parent_group":"","type":"html","options":[],"cols":"12","conditions":[{"element_id":"select-5","rule":"is","value":"Credit Card"},{"element_id":"calculation-1","rule":"is_less","value":"10"}],"wrapper_id":"wrapper-7321-4790","field_label":"","variations":"<p style=\"color: red\"><strong>A credit card fee of $0.3 CAD is applied to transactions below $10 CAD<\/strong><\/p>"},{"id":"name-1","element_id":"name-1","form_id":"wrapper-4583-7529","parent_group":"","type":"name","options":[],"cols":"12","conditions":[{"element_id":"select-5","rule":"is","value":"Interac"}],"wrapper_id":"wrapper-4583-7529","field_label":"Name","placeholder":"E.g. John Doe","prefix_label":"Prefix","fname_label":"First Name","fname_placeholder":"","mname_label":"Middle Name","mname_placeholder":"E.g. 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Selecting \u2018Yes\u2019 ensures McGill Choral Society gets the full amount. This is optional, but we appreciate your generosity.","condition_action":"show"},{"id":"calculation-2","element_id":"calculation-2","form_id":"wrapper-8815-8465","parent_group":"","type":"calculation","options":[],"cols":"12","conditions":[{"element_id":"select-5","rule":"is","value":"Credit Card"}],"wrapper_id":"wrapper-8815-8465","hidden_behavior":"zero","field_label":"Credit card 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Form","form_name":"fall-2025-sales","form_status":"publish","sc_email_link":"1","sc_message":"<p>Your form has been saved as draft and a resume link has been generated so you can return to the form anytime within {retention_period} days from today. Copy and save the link or enter your email address below to have the link sent to your mail.<\/p><p>These fields weren't saved to your submission draft: Paypal, Stripe, Signature, Password, Captcha, and Upload. Kindly fill them out before submitting the form.<\/p>","notification_count":0,"previous_status":"publish","honeypot":"1","field-image-height":"70"},"client_id":null,"integration_conditions":[],"behaviors":[{"slug":"behavior-1234-4567","label":"Transaction submitted!","autoclose-time":"1","autoclose":"1","newtab":"sametab","thankyou-message":"<p style=\"text-align: center\">Transaction submitted!<\/p>","email-thankyou-message":"","manual-thankyou-message":"","submission-behaviour":"behaviour-thankyou","redirect-url":"","conditions":[]}],"notifications":[]},"status":"publish","version":"1.39.0"}
Thank you for any hint of what is wrong.
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Viewing 7 replies - 1 through 7 (of 7 total)
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