Calculator is white on all devices

Hi @kathyeng07,

Thank you for reaching out!

Could you please provide screenshots with Inspector mode enabled? Any error logs maybe? Also your system status.

And you can try to deactivate all 3rd party plugins and re-check Calculator with WordPress default theme.

regards

Hi, I have tried to deactivate some of the recent plugins installed after I enabled the calculator and screen remains white. The only one I did not try was Jetpack as will disconnect my woocommerce store which I do not wish to do.

I have taken a screenshot with inspector mode enabled as requested. Where do I send this as I cannot locate an upload button on this support forum.
Hoping you can direct me to a solution.
Thank you

Hello @kathyeng07

If you did not disable all third-party plugins, please send screenshots from the console using image hosting services:

https://pasteboard.co/

Also, you can share the link to the page where you added the calculator.

Best wishes

Hi, thank you for looking into the plugin issue.
Link to page is here:

https://pawtal.com.au/vipaws/sydney/

You will need to login as
username: testcustomer
password: TestPawtal02

Click on “budget” which should show calculator yet only shows blank screen.
Hope you can source issue.
Thank you

@kathyeng07

Hi,

I could not determine your mentioned “budget” part not on the pages, not in the profile section, even under provided link. I can see only one calculator that doesn’t relate to our product.

Please re-check.

regards

Hi, thank you for your reply.
I managed to find a solution to my issue and calculator is now working.
There was a bug in my databases.
Appreciate your time.

@kathyeng07

I’m glad that you resolved!

Feel free to contact us in case of any other questions!

regards