Calculator shortcode not functioning

Hello @whispardesign,

Thank you for reaching out!

I visited the link you provided, and the calculator is embedded in the popup. Can you embed the calculator to a separate page without a popup window?

Kind regards

Thanks Eric,

It has always worked in a popup until recently. Here is a page I just made with just the shortcode https://thegrassstore.com/turf-test/

Hello @whispardesign,

Can you try following shortcode:

[stm-calc id="78"]

Have you copied the shortcode from the CostCalculator dashboard (Screenshot)? The Quotation marks in your shortcode is different and may be the root of the issue.

Regards

I do see that and yes I copied from your dashboard manually as well as manually added quotation marks. Please review the turf-test page again where I added multiple tries PLUS another shortcode for a form that displays correctly.

Hello Eric,

Any news on this or alternate way to troublshoot issue?

Best,

Michael

Hello @whispardesign,

I could not recreate the issue in our testing environment and shortcodes working properly.

To check the problem in detail, please disable third-party plugins and activate the default theme of WordPress (for example, Twenty Twenty-three). This will help you to understand what exactly is causing the problem.

If problem persists, please share screenshots from the page.

Kind regards