Calendar not showing up on test website

  • Resolved terrioh

    (@terrioh)


    1 year, 7 months ago

    I added your awesome Events Calendar to a Client’s website. It exists here: https://copafs.org/events-calendar/

    We are in the process of redesigning the website with a new theme and are using a subdomain test.copafs.org for the update. The Events Calendar is not showing up. When I click on ‘View Your Calendar’ from the WordPress dashboard, the first screenshot is what I see – nothing – even though I have current and past events entered to the calendar. Is it because I can’t use the Calendar on two different URLs? Or what could be the problem.

    I thought I had a Events Calendar account, however, I couldn’t locate one with my email address to fill out a support ticket. Thanks so much for your response.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Darian

    (@d0153)

    Hi @terrioh

    Thanks for reaching out. Let me help you with this one.

    Could you try changing the value of your Events template (Events > Settings > Display > Events template) and see if that makes a difference?

    If that doesn’t helps, there could be a plugin/theme conflict on your end. Could you try running a conflict test??I suggest conducting these tests on a Staging Server.

    If that doesn’t help, could you provide the version of the following? This will help me understand how your system is set up.

    • PHP
    • WordPress
    • The Events Calendar
    • Theme
    Thread Starter terrioh

    (@terrioh)

    Thank you. I did do your suggestions listed above and also completed conflict testing by following this video https://theeventscalendar.com/knowledgebase/k/testing-for-conflicts/. It doesn’t appear that I have an issue with any plugins. The Event calendar is displayed with Twenty Twenty theme, however, when I switch back to the Education Hub Pro v 3.9 by Wen Themes theme, the Events Calendar no longer is displayed. WordPress version is 6.1.1. The Events Calendar used is v 6.0.12.

    Any additional assistance is appreciated. Thanks.

    Plugin Support Darian

    (@d0153)

    Hi @terrioh

    Using your theme, please try changing the value of the Events template from Events > Settings > Display, and see if that makes a difference.

    See- https://share.getcloudapp.com/Qwu8zNX1

    Plugin Support Darian

    (@d0153)

    Hi @terrioh

    I hope you are well. Are you still experiencing the issue after trying the suggestion above?

    If you do have other concerns or issues you need help with, please create another support topic as indicated in the www.ads-software.com support guidelines.

    Plugin Support iammarta

    (@iammarta)

    Hi @terrioh ,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

    Best regards,
    Marta

Viewing 5 replies - 1 through 5 (of 5 total)
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