• Hi

    I keep getting this error every time a payment is made I have sent in a support ticket to Woo commerce #567486 but have not had a response.

    My website is https://makestressworkforyou.com/

    It only seems to happen on subscriptions

    Can anyone help me please

    Thanks

    Kathy

    • This topic was modified 7 years, 7 months ago by kathydtg.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter kathydtg

    (@kathydtg)

    System report code

    
    ### WordPress Environment ###
    
    Home URL: https://makestressworkforyou.com
    Site URL: https://makestressworkforyou.com
    WC Version: 3.0.4
    Log Directory Writable: ?
    WP Version: 4.7.4
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.27
    PHP Post Max Size: 65 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.45.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.32
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.0.4
    WC Database Prefix: wp_y8y5fcsr58_
    woocommerce_sessions: ?
    woocommerce_api_keys: ?
    woocommerce_attribute_taxonomies: ?
    woocommerce_downloadable_product_permissions: ?
    woocommerce_order_items: ?
    woocommerce_order_itemmeta: ?
    woocommerce_tax_rates: ?
    woocommerce_tax_rate_locations: ?
    woocommerce_shipping_zones: ?
    woocommerce_shipping_zone_locations: ?
    woocommerce_shipping_zone_methods: ?
    woocommerce_payment_tokens: ?
    woocommerce_payment_tokenmeta: ?
    MaxMind GeoIP Database: ?
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (18) ###
    
    Antispam Bee: by pluginkollektiv – 2.7.1
    Contact Form 7: by Takayuki Miyoshi – 4.7
    Genesis Connect for WooCommerce: by StudioPress – 0.9.9
    WPBakery Visual Composer: by Michael M - WPBakery.com – 5.1.1.1
    PDF Viewer: by Envigeek Web Services – 0.1
    PopupAlly: by AmbitionAlly – 2.0.1
    Simple Social Icons: by Nathan Rice – 2.0.1
    Theme My Login: by Jeff Farthing – 6.4.9
    Woo Commmerce Addon for WP Courseware: by Fly Plugins – 1.1
    WooCommerce - Active Campaign Integration: by Jason Kadlec: CrazyEffective.com – 1.0.6
    WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.2.0
    WooCommerce Subscriptions: by Prospress Inc. – 2.2.5
    WooCommerce: by Automattic – 3.0.4
    Wordfence Security: by Wordfence – 6.3.6
    Yoast SEO: by Team Yoast – 4.6
    WP Courseware: by Fly Plugins – 4.0.9.1
    WP Smush: by WPMU DEV – 2.6.3
    My Courses Endpoint for Woocommerce: by  – 1.0
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #1549 - /courses-2/
    Basket: #855 - /woocommerce/cart/
    Checkout: #858 - /woocommerce/checkout/
    My account: #1064 - /woocommerce/account/
    
    ### Theme ###
    
    Name: Infinity Pro
    Version: 1.1.2
    Author URL: https://www.studiopress.com/
    Child Theme: ?
    Parent Theme Name: Genesis
    Parent Theme Version: 2.4.2
    Parent Theme Author URL: https://www.studiopress.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### subscriptions ###
    
    WCS_DEBUG: ? No
    Subscriptions Mode: ? Live
    

    Try turning off object caching…

    In your hosting account, go to /wp-content/ and rename object-cache.php to object-cache.php-bak

    Then test.

Viewing 2 replies - 1 through 2 (of 2 total)
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