Campaign created but not appearing

Thanks for contacting us, @eduiglesias23 ??

Good news! Your campaign is showing as expected for me:?https://a.supportally.com/i/4drWXa

Most often, when this happens, it’s because you’ve viewed the campaign at some point while testing it, then closed it or converted it.

At that point, the?campaign cookies?are set in your browser, which causes it to not appear again for the # of days you have set in the Display Settings. Learn more about these here: https://optinmonster.com/docs/how-optin-cookies-and-the-global-cookie-work-in-optinmonster/#Campaign_Cookie_Options

Would you do three things for me:

1. Clear out any site caching you may have. This shouldn’t be the cause, but it’ll help prevent false positives.
2. Clear out your web browser’s cookies and cache, then test again. Try using your browser’s Incognito mode (or private browsing), as this disables any browser extensions, you may have installed that could interfere with the normal viewing experience.
3. If the problem continues, please go to this site from the same device and browser you’re testing from —?https://supportally.com.
   From that site, screenshot the report and send it back to me. That will help us isolate if it is a browser-specific issue.

Thanks!

Hey @eduiglesias23

As we haven’t heard back on this, I assume the issue has been resolved.

I’d go ahead and mark it as resolved, however if you need any more assistance, please feel free to reopen this by replying.

Cheers!

Hello, I am having this same issue, I have cleared my site cache and web browser cookies and I cannot get my campaign to pop up on my homepage? Help please!