Campaign monitor contact form 7 error

  • Resolved Dan Stramer

    (@danstramer)


    4 months, 2 weeks ago

    Hello,

    There is an error in the integration log:

    {"Code":400,"Message":"Failed to deserialize your request.\r\nPlease check the documentation and try again.\r\nFields in error: subscriber"}

    There is a checkbox in the form, only when it is checked, there is no error.

    How can this be fixed?

    Thanks

    Dan

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Wayes

    (@wayes001)

    Hello Dan,

    Thank you for reaching out to us.

    We have a few questions regarding your issue to help us troubleshoot:

    1. Did you use a “checkbox” field or an “acceptance” field in Contact Form 7?
    2. If you used a checkbox, is it a single select or multiple select field?
    3. Which field type you are using in campaigns momitor?
    4. Is the field marked as required in Campaign Monitor?
    Thread Starter Dan Stramer

    (@danstramer)

    Hi, Thanks for getting back to me.

    To your questions:

    1. I am using a “checkbox” field [checkbox add-to-nl use_label_element "accept newsletter"]
    2. it’s a single select
    3. Campaign monitor fields are: Email, Name, Activity and Authorized to send – form fields on the left, CM fields on the right:
      your-email => Email Address
      your-name => Name
      activity => Activity
      add-to-nl => Authorized to send
    4. The field is not marked as required in CM

    Thanks Dan

    Plugin Support Wayes

    (@wayes001)

    We have resolved the issue on our end, and it will be included in the next update of Bit Integrations.

    Thread Starter Dan Stramer

    (@danstramer)

    what is the timeline for that?

    thanks

    Thread Starter Dan Stramer

    (@danstramer)

    I can confirm the issue is resolved.
    Thank you for your support.
    Dan

Viewing 5 replies - 1 through 5 (of 5 total)
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