Can Agentgroups and Assign Agent Rules work together?

  • Resolved paullee357

    (@paullee357)


    4 years, 9 months ago

    I’m interested in both add-ins for Agentgroups and Assign Agent Rules.
    Agent Groups
    Office 1 Group = Agent 1 and Agent 2
    Office 2 Group = Agent 2 and Agent 4

    Assign Agent Rules
    If Office 1 selected, assign to Agent 1 and Agent 2

    But if I use both add-ins can I do this in AAR?
    If Office 1 selected, assign to Office 1 Group

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