Can I add Mobile Phone Field to the Welcome Form?

  • Resolved dannyogolo

    (@dannyogolo)


    8 years, 1 month ago

    I will like to collect Mobile Phone numbers of visitors when they initiate chat sessions with the plugin.
    Right now, we only have NAME and EMAIL.
    Otherwise, Can I chaange EMAIL field to Mobile Phone ?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there

    Unfortunately this can only be changed in the plugins code at this point in time – would you be comfortable with this?

    Additional field support would be great. I’d love to have them enter 3-4 items from the get go in addition to name/email… Phone, Company Name, and perhaps a drop down of common issue types for their primary reason for the chat (Sales, Support, Billing, Other.)

    I’ve already modified a few hard coded things along side the transcripts plugin… but I don’t want to make it difficult to upgrade down the road either. So… FEATURE REQUEST please ??

    Hi there

    We’ve got this as a feature request (https://github.com/CodeCabin/wp-live-chat-support/issues/98) and hope to be adding this in to the plugin soon ??

Viewing 3 replies - 1 through 3 (of 3 total)
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