Can log in, but cannot make any changes or see full dashboard

  • Hello,

    I just inherited a site that hasn’t been touched for quite a while. When I try to log on at https://flbeeclub.com/wp-admin/ I get an “error 500” message. I can see that I am logged in at the top of the page when I navigate to the site, but I get what looks like an internal 404 error when I click to access the dashboard or click “edit” etc. I have cPanel access and I looked at my htaccess.txt file to see if maybe there was some plugin that didn’t like the latest WP update, but I’m not sure exactly what I should be looking for. I was able to fully log in a week or so ago, so I think this may be related to the latest update.

    Thanks for your time!

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)

  • You should check why the white side comes in the place. You can find some tips in this article: https://www.ads-software.com/support/article/common-wordpress-errors/#the-white-screen-of-death

    Thread Starter richmattingly

    (@richmattingly)

    Thank you! I tried renaming the folder “plugins” to “plugins.hold” but I still am getting the WSOD (new term I just learned!). Does that mean it’s definitely not a plugin issue?

    The theme can be as well reason as described in the link.

    You could also enable debugging in WordPress to get the specific error displayed: https://www.ads-software.com/support/article/debugging-in-wordpress/

    If necessary, a look into the error log of your hosting would be useful if there are any messages.

    Btw. the alternative login-page here works: https://flbeeclub.com/wp-login.php

    Thread Starter richmattingly

    (@richmattingly)

    The alternative login page appears, but doesn’t work. I have been attempting to log in there and get the same 500 error.

    I just added the suggested debugging code to wp-config.php and I’ll see what that maybe turns up! The error log that is currently in that directory is 500mb and doesn’t seem to want to open.

    1. delete your current error log file
    2. try to login again
    3. if the error does not show up in screen, open error log and find the exact error

    Thread Starter richmattingly

    (@richmattingly)

    Thank you! I did what you suggested and my error_log file in my wp_admin folder reads as follows:

    [09-Apr-2022 19:14:53 UTC] PHP Warning:  require(/home/flbeeclu/public_html/wp-admin/wp-blog-header.php): failed to open stream: No such file or directory in /home/flbeeclu/public_html/wp-admin/index.php on line 20
[09-Apr-2022 19:14:53 UTC] PHP Fatal error:  require(): Failed opening required '/home/flbeeclu/public_html/wp-admin/wp-blog-header.php' (include_path='.:/opt/cpanel/ea-php56/root/usr/share/pear') in /home/flbeeclu/public_html/wp-admin/index.php on line 20
[09-Apr-2022 19:14:57 UTC] PHP Warning:  require(/home/flbeeclu/public_html/wp-admin/wp-blog-header.php): failed to open stream: No such file or directory in /home/flbeeclu/public_html/wp-admin/index.php on line 20
[09-Apr-2022 19:14:57 UTC] PHP Fatal error:  require(): Failed opening required '/home/flbeeclu/public_html/wp-admin/wp-blog-header.php' (include_path='.:/opt/cpanel/ea-php56/root/usr/share/pear') in /home/flbeeclu/public_html/wp-admin/index.php on line 20

    Does anything stand out? I’m flying a little blind as this is a site for a local beekeeping club and no one seems to have a clue who set this site up to begin with.

    Looks like your WordPress installation is missing files. This can happen for example when there is not enough disk space during an update. Check how much is still free in your hosting. It should not be in the kilobyte range.

    My recommendation would be that you download the WordPress ZIP to you locally and unzip it. Then upload the content of the wp-admin and wp-includes directory via FTP to your hosting. This should make the installation complete again.

    Thread Starter richmattingly

    (@richmattingly)

    That’s interesting – the cPanel for this hosting company claims the site is “unmetered” but the site itself is pushing a gig and a half.

    I will give replacing the wordpess files a try and see if that clears things up – thanks again!

    Thread Starter richmattingly

    (@richmattingly)

    Well, I did that and now the site says “There has been a critical error on this website.”

    Then you should take another look at the error_log.

    Thread Starter richmattingly

    (@richmattingly)

    This is what I am seeing now:

    [09-Apr-2022 20:37:04 UTC] PHP Fatal error:  Call to undefined function get_allowed_block_template_part_areas() in /home/flbeeclu/public_html/wp-includes/blocks/template-part.php on line 168
[09-Apr-2022 20:38:02 UTC] PHP Fatal error:  Call to undefined function get_allowed_block_template_part_areas() in /home/flbeeclu/public_html/wp-includes/blocks/template-part.php on line 168
[09-Apr-2022 20:38:36 UTC] PHP Fatal error:  Call to undefined function get_allowed_block_template_part_areas() in /home/flbeeclu/public_html/wp-includes/blocks/template-part.php on line 168
[09-Apr-2022 20:38:59 UTC] PHP Fatal error:  Call to undefined function get_allowed_block_template_part_areas() in /home/flbeeclu/public_html/wp-includes/blocks/template-part.php on line 168
[09-Apr-2022 20:42:41 UTC] PHP Fatal error:  Call to undefined function get_allowed_block_template_part_areas() in /home/flbeeclu/public_html/wp-includes/blocks/template-part.php on line 168
[09-Apr-2022 20:43:40 UTC] PHP Fatal error:  Call to undefined function get_allowed_block_template_part_areas() in /home/flbeeclu/public_html/wp-includes/blocks/template-part.php on line 168
[09-Apr-2022 20:44:10 UTC] PHP Fatal error:  Call to undefined function get_allowed_block_template_part_areas() in /home/flbeeclu/public_html/wp-includes/blocks/template-part.php on line 168

    You don’t seem to have unzipped the correct WordPress ZIP. You should use at least version 5.9.

    Thread Starter richmattingly

    (@richmattingly)

    I used 5.9.3?

    Then not all files seem to have been uploaded correctly. If it is again a hosting problem, you should contact your hoster’s support to clarify.

    Thread Starter richmattingly

    (@richmattingly)

    Alright, I did another full re-install of WP 5.9.3 and now the only error I’m getting is this:
    [10-Apr-2022 11:39:32 UTC] PHP Fatal error: Call to undefined function get_allowed_block_template_part_areas() in /home/flbeeclu/public_html/wp-includes/blocks/template-part.php on line 168

Viewing 15 replies - 1 through 15 (of 17 total)
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