Can login but I don’t see full dashboard

  • Resolved neildr

    (@neildr)


    5 years, 3 months ago

    Hey everyone. Like the title says I can login but I don’t see full dashboard. All I see is the black dashboard bar, the WordPress logo and the dashboard logo in the top left. Also the Howdy greeting and search icon in the top right. And underneath that the site homepage. When I click on the dashboard icon it refreshes and just takes me to the same page I’m on. My user permission was administrator. So did that change some how? My client is the one primarily updating and using the site. She says she didn’t update any plugin or changed anything prior to this happening. She just tried to login one day and she’s experiencing the same thing I am.

    I talked to our hosting company and they said, “There were a few issues with folder permissions in the WordPress install. And when we attempted to disable any plugins to see if it was a plugin error this didn’t resolve the issue either. At this point it looks like direct diagnosis any further is out of the scope of our support as this is an issue relating directly to WordPress.”

    I should mention this is my first post on this forum and I’m primarily a designer. I can use the theme to make the site look and function well but the backend stuff is really new to me. The theme is Divi btw. And I’m not positive but this could still be WordPress version 5.2.4.

    Thanks.

    • This topic was modified 5 years, 3 months ago by neildr.
    • This topic was modified 5 years, 3 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic

    The page I need help with: [log in to see the link]

Viewing 8 replies - 16 through 23 (of 23 total)
  • Moderator James Huff

    (@macmanx)

    What’s the content of your .htaccess file?

    Moderator James Huff

    (@macmanx)

    And, do you have anything under /wp-content/mu-plugins/ – https://www.ads-software.com/support/article/must-use-plugins/ ?

    Thread Starter neildr

    (@neildr)

    # BEGIN cPanel-generated php ini directives, do not edit
    # Manual editing of this file may result in unexpected behavior.
    # To make changes to this file, use the cPanel MultiPHP INI Editor (Home >> Software >> MultiPHP INI Editor)
    # For more information, read our documentation (https://go.cpanel.net/EA4ModifyINI)
    <IfModule php7_module>
    php_flag display_errors Off
    php_value max_execution_time 90
    php_value max_input_time 60
    php_value max_input_vars 1000
    php_value memory_limit 200M
    php_value session.gc_maxlifetime 1440
    php_value session.save_path “/var/cpanel/php/sessions/ea-php70”
    php_value upload_max_filesize 150M
    </IfModule>
    # END cPanel-generated php ini directives, do not edit

    Thread Starter neildr

    (@neildr)

    And there is no folder called mu-plugins in wp-content.

    Moderator James Huff

    (@macmanx)

    Is that the same .htaccess file from your WordPress directory? It doesn’t seem to include and of WordPress’s rewrite rules.

    Also, is there one in your /wp-admin/ directory?

    Thread Starter neildr

    (@neildr)

    This one was in public_html. No file in wp-amin. The previous one was in main top folder.

    # This file was updated by Duplicator on 2017-07-06 18:21:28. See .htaccess.orig for the original .htaccess file.
    # Please note that other plugins and resources write to this file. If the time-stamp above is different
    # than the current time-stamp on the file system then another resource has updated this file.

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    # BEGIN cPanel-generated php ini directives, do not edit
    # Manual editing of this file may result in unexpected behavior.
    # To make changes to this file, use the cPanel MultiPHP INI Editor (Home >> Software >> MultiPHP INI Editor)
    # For more information, read our documentation (https://go.cpanel.net/EA4ModifyINI)
    <IfModule php7_module>
    php_flag display_errors Off
    php_value max_execution_time 90
    php_value max_input_time 60
    php_value max_input_vars 1000
    php_value memory_limit 200M
    php_value session.gc_maxlifetime 1440
    php_value session.save_path “/var/cpanel/php/sessions/ea-php70”
    php_value upload_max_filesize 150M
    </IfModule>
    # END cPanel-generated php ini directives, do not edit

    Moderator James Huff

    (@macmanx)

    Ok, _that_ file looks fine.

    Without being able to take a close look, I’m suspecting malware at this point. Carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures and start backing up your site.

    Or, if you want someone to take a close look first, please try https://jobs.wordpress.net/ and do not accept any hire or direct access offers posted to these forums.

    Thread Starter neildr

    (@neildr)

    Hey James. I contacted our hosting provider and told them about the suspected malware. They did scans and didn’t think that was the problem. But they DID find what the problem was. Corrupted database!

    Thanks for your help with this. I learned a lot and if something like this happens again hopefully I can troubleshoot it by myself!

Viewing 8 replies - 16 through 23 (of 23 total)
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