Can no longer connect Woocommerce to Facebook

  • Resolved mkelly7778

    (@mkelly7778)


    4 years, 5 months ago

    We had the Facebook for Woocommerce plug-in working properly for several months. We are using it to run dynamic Facebook ads for the Woocommerce products on our client’s website (turgeonraine.com). There was a security notice so we upgraded the plug-in. It broke the connection between Facebook and the Facebook for Woocommerce plug-in, so we followed the directions in WordPress/Woocommerce to reconnect the plug-in with our client’s Facebook page.

    First off, as we went through the connection process, we could not find our client’s Facebook page in the drop-down to be selected.

    I was doing the connection and I am an Admin of their Facebook page. I am an Admin granted through Facebook Business Manager (as opposed to being an Admin directly in the page roles list of their Facebook page). I’m not sure if this is the problem or not.

    But we need to get this Facebook for Woocommerce plug in connected to our client’s Facebook Ad account again so that we can get their ads running again ASAP.

    Our time zone in WordPress is set to Los Angeles.
    Our page title of our WordPress site is just standard text.
    Facebook for Woocommerce plug in has been upgraded to 2.0.5
    Woocommerce version is 4.6.0

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi Mark,

    Thanks for reaching out. Happy to help you with this!

    It looks like you also reached out directly through our help desk. Since we may need to collect some more sensitive information (like Business ID and Facebook email address), I’m going to mark this topic as resolved here and continue through the help desk. ??

    Thanks,
    Marcus

Viewing 1 replies (of 1 total)
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