Can no longer embed SmugMug videos

  • I store my vides on SmugMug and have always just embedded them on my WordPress blog hosted by HostMonster. Recently, new videos I try to embed this way as well as all old SmugMug videos display a black screen with “Media error: Format(s) not supported or source(s) not found” and a download link is provided. What’s interesting is that the download link ends with ?_=1 after the .mp4 and I think that’s new; that extra bit of code does not show up when I’m embedding it, only when I view/preview.

    I reached out to SmugMug and while they’re still looking into it (it’s been almost two weeks since I contacted them) they said to also ask WordPress, too. They did recommend that I embed using a certain method rather than the easier one but I’ve always done it the way they recommend. I’ve been embedding like this from SmugMug for YEARS.

    I’ve always clicked on the Embed tab from the Share screen, chosen my video size, and then copied the video URL from there. That looks like it’s working in WordPress when I put it in the post. You can’t see the video in the post but that’s always been the case. It’s only when I preview or view the post that I get the error.

    I’m not exactly sure when this issue started happening but I think it may have been in December. I’m using the Ashe theme.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator t-p

    (@t-p)

    Using this plugin https://www.ads-software.com/plugins/smugmug-embed/ ?

    Or some other plugin?

    Smug mail is paid service and your site is password protected. I don’t believe anyone will be able to help you. There doesn’t appear to be a way to see the problem first hand.

    Moderator t-p

    (@t-p)

    If you use a commercial product and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial.

    Commercial products are not supported in these forums.

    Thread Starter mayakent

    (@mayakent)

    So you’re saying I need to contact the makers of the Ashe theme?

    Moderator t-p

    (@t-p)

    Whatever service you use to embed videos on SmugMug

    Thread Starter mayakent

    (@mayakent)

    I guess that’s where I’m confused. I literally copy-paste the embed code from SmugMug and put it into a WordPress blog post so if SmugMug says it’s not them and WordPress says it’s not them, there’s no one left unless it’s a problem with the Ashe theme for WordPress which I purchased from the marketplace.

    Moderator t-p

    (@t-p)

    I literally copy-paste the embed code from SmugMug

    Please contact the developer of that code.

    Thread Starter mayakent

    (@mayakent)

    Wouldn’t that be SmugMug?

Viewing 8 replies - 1 through 8 (of 8 total)
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