Can no longer send emails as marked as spam

  • Resolved 7107 Digital

    (@7107digital)


    5 years, 4 months ago

    Recently the contact form has stopped working. It shows the orange error which means the email is marked as spam. The domain’s email is with Office 365. I’m using the Office 365 address as the from and to and no custom smtp options. I also tried using an SMTP plugin but I can’t get passed the “marked as spam” error.

    I installed the WP Forms plugin, put in the same settings (no custom SMTP), and it works fine straight away, so this doesn’t seem to be a fault with a third party. SPF records have been setup for a long time, since we used to host our own email.

    So there must be something in the new version of Contact Form 7 that is marking the email as spam before it even gets to the sending stage. Is there any way to fix this, because I really don’t want to have to replace all my contact forms with a new plugin. There are 15 forms on this website alone. I’ve been using Contact Form 7 for over a decade and much prefer the interface to other contact plugins out there.

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    FAQ > Why do I get an error message with an orange border?

    Thread Starter 7107 Digital

    (@7107digital)

    I checked the FAQ previously but missed the part about Flamingo needing to be installed.

    I get this:

    your-message:
    Testing contact form with new subject containing language and using BEE email as from address. Please confirm receipt.

    Spam log: Blacklisted words are used.

    Please advise.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Spam log: Blacklisted words are used.

    It says Comment Blacklist has worked. Check your blacklist setting.

    Thread Starter 7107 Digital

    (@7107digital)

    I had:

    http
    .com

    in my comment blacklist. This was set to blacklist just the contents of a comment box, not the email address of the recipient.

    I’ve removed these completely. Resent the message and now it’s still being classed as spam, but there is no reason given in the status box.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    now it’s still being classed as spam

    How do you know it is classed as spam?

    Thread Starter 7107 Digital

    (@7107digital)

    It’s in the spam list of Inbound Messages.

    The status box has Spam checked and the submitted date. But there is no message or indication of why it’s been marked as spam.

    https://bee-inc.com/status.png

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    I see. What other plugins and theme do you use on the site?

    Hi,

    I am having the same issue.
    It is not a plugin clash when I delete the reCAPTCHA V3 keys the form works correctly and this is the same on 4 of my websites.

    Is there a problem with reCAPTCHA and Contact form 7?

    Thread Starter 7107 Digital

    (@7107digital)

    @takayukister

    I’m just worried that it’s a security risk to publicly publish the plugins I run. My site gets a lot of attacks on a daily basis. Can you advise on whether it’s okay to post them here or not?

    Many thanks

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    In the first place you shouldn’t use such unsafe plugins that you have to be worried about just posting their names in a public space.

    Thread Starter 7107 Digital

    (@7107digital)

    I consulted with some experts on the security side of WordPress and they allayed my fears about publishing this list. I guess I’m just naturally cautious.

    Theme: Salient

    Plugins:
    (Simply) Guest Author Name
    Collapsing Archives
    Contact Form 7
    Easy Theme and Plugin Upgrades
    Erident Custom Login and Dashboard
    Flamingo
    Flow-Flow Lite
    LiveChat
    PW Grid/List Post Layout for Visual Composer
    Salient WPBakery Page Builder
    W3 Total Cache
    WCK – Custom Fields and Custom Post Types Creator
    Wordfence Assistant
    Wordfence Security
    WP Database Backup
    WP User Avatar
    WPForms Lite
    WPML Media
    WPML Multilingual CMS
    WPML String Translation
    WPML Translation Management
    Yoast SEO

    I’m not aware that any of these are unsafe. All are updated to the latest versions.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching theme to the default one (Twenty Nineteen or Twenty Seventeen) and deactivating all the plugins excluding Contact Form 7, Flamingo, and Yoast SEO, then test it again.

    I’m not aware that any of these are unsafe.

    You seem to be using a lot of plugins and theme that are hosted outside of www.ads-software.com. I don’t say all of them are unsafe, but some of them are not very secure. Using plugins and themes that www.ads-software.com hosts is advised if you are interested in the safety of your websites.

    Thread Starter 7107 Digital

    (@7107digital)

    I downgraded the plugin to version 5.05 and everything works perfectly again. As far as I am aware, there are no security updates since then?

    I’m in the middle of setting up a staging site so I can test with the latest version to try to find where the conflict is.

Viewing 13 replies - 1 through 13 (of 13 total)
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