Can not access administrator list/add new users as administrators

  • Hi,

    I am an administrator on my website and when I am logged in, other administrators do not show up as users and I cannot change anyone else’s status to an administrator (the option simply isn’t there). However, other administrators are able to access wp-admin but they also cannot add anyone as an admin. What’s really strange is in my settings, administrator is the default role, but you cannot add anyone as an administrator.

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  • Moderator t-p

    (@t-p)

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you can install plugins, install and activate “Health Check”: https://www.ads-software.com/plugins/health-check/
    It will add some additional feature under create a new menu position Tools > Site Health.
    On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
    There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/

    • This reply was modified 4 years, 5 months ago by t-p.
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