• Resolved vickyeasinail

    (@vickyeasinail)


    When I log in as the editor and try to add a product to the cart, it doesn’t work and shows the following message:

    ‘This page isn’t working at the moment

    easinail.com can’t currently handle this request.

    HTTP ERROR 500′

    When I log out, I am able to add products to the cart.

    I have got the reply from JAMES HUFF (Moderator) that ‘The error is coming from the seo-by-rank-math plugin, so I recommend reporting the issue at https://www.ads-software.com/support/plugin/seo-by-rank-math/

    Here’s the fatal errors

    2024-09-09T23:47:53+00:00Critical Uncaught Error: Attempt to assign property “clicks” on null in /home/u504878115/domains/easinail.com/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/analytics/class-summary.php:226 Additional context{ “error”: { “type”: 1, “file”: “/home/u504878115/domains/easinail.com/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/analytics/class-summary.php”, “line”: 226 }, “backtrace”: [ “”, “#0 /home/u504878115/domains/easinail.com/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/analytics/rest/class-rest.php(162): RankMath\Analytics\Summary->get_analytics_summary()”, “#1 /home/u504878115/domains/easinail.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(1193): RankMath\Analytics\Rest->get_dashboard()”, “#2 /home/u504878115/domains/easinail.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(1041): WP_REST_Server->respond_to_request()”, “#3 /home/u504878115/domains/easinail.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(431): WP_REST_Server->dispatch()”, “#4 /home/u504878115/domains/easinail.com/public_html/wp-includes/rest-api.php(424): WP_REST_Server->serve_request()”, “#5 /home/u504878115/domains/easinail.com/public_html/wp-includes/class-wp-hook.php(324): rest_api_loaded()”, “#6 /home/u504878115/domains/easinail.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”, “#7 /home/u504878115/domains/easinail.com/public_html/wp-includes/plugin.php(565): WP_Hook->do_action()”, “#8 /home/u504878115/domains/easinail.com/public_html/wp-includes/class-wp.php(418): do_action_ref_array()”, “#9 /home/u504878115/domains/easinail.com/public_html/wp-includes/class-wp.php(813): WP->parse_request()”, “#10 /home/u504878115/domains/easinail.com/public_html/wp-includes/functions.php(1336): WP->main()”, “#11 /home/u504878115/domains/easinail.com/public_html/wp-blog-header.php(16): wp()”, “#12 /home/u504878115/domains/easinail.com/public_html/index.php(17): require(‘/home/u50487811…’)”, “#13 {main}”, “thrown” ] }

    Here’s the system report

    WordPress Environment<br><br>WordPress address (URL): https://easinail.com<br>Site address (URL): https://easinail.com<br>WC Version: 9.3.1<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 2 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: ? Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.0.30<br>PHP Post Max Size: 2 GB<br>PHP Time Limit: 180<br>PHP Max Input Vars: 5000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.8-MariaDB-cll-lve<br>Max Upload Size: 2 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 9.3.1<br>WC Database Prefix: wp_<br>Total Database Size: 24.91MB<br>Database Data Size: 20.88MB<br>Database Index Size: 4.03MB<br>wp_woocommerce_sessions: Data: 0.28MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine 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Templates<br><br>Overrides: /home/u504878115/domains/easinail.com/public_html/wp-content/plugins/woocommerce/templates/block-notices/error.php<br>/home/u504878115/domains/easinail.com/public_html/wp-content/plugins/woocommerce/templates/block-notices/notice.php<br>/home/u504878115/domains/easinail.com/public_html/wp-content/plugins/woocommerce/templates/block-notices/success.php WooPayments<br><br>Version: 8.2.1<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 219272196<br>Account ID: acct_1NAGVu2H4lPsyJqI<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Enabled Subscriptions<br><br>WCS_DEBUG: ? No<br>Subscriptions Mode: ? 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    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @vickyeasinail,
    ?
    Thank you for contacting Rank Math support.
    ?
    It seems to be working fine on our end. The error you have shared is related to Rank Math’s dashboard widget and it shouldn’t affect the Add to Cart option on the frontend. To confirm if the issue is related to Rank Math, please disable it and let us know if you are able to add the products to the cart with the editor role after that.
    ?
    Looking forward to helping you.

    Thread Starter vickyeasinail

    (@vickyeasinail)

    Hi Rank Math Support Manager,

    Thank you very much for you help.

    I have disabled the Rank Math and it still can not work. I still can not add the products to the cart with the editor role. Could you please let me know next steps and whom I should contact to get the problem sorted?

    Cheers!

    Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @vickyeasinail,
    ?
    If it doesn’t work even after disabling Rank Math, then the issue isn’t related to our plugin. You should disable the plugins one by one to figure out which one is causing the issue. You can also get in touch with WooCommerce’s support, as they will be in a better position to help you figure this out.
    ?
    Please do not hesitate to let us know if you need our assistance with anything else.

Viewing 3 replies - 1 through 3 (of 3 total)
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