Can not back up uploads – Backup Guard Plugin

Hello, I have the same problem. Here is the log https://we.tl/t-jkuHrll5WM

Please can you help?

https://we.tl/t-1kQM9QbeaZ

Log file

Dear @sarahwilko ,

Thank you for getting in touch and also sharing the backup log file.

We have a few recommendations which may help with this.

1) Could you increase the Max execution time from the hosting? It’s currently 120 and taking into account that backup is a complex process, it may not be enough for a successful backup.

2) Besides, please, go to the plugin settings and change the Number of Rows to Backup At Once value to 1000.

3) Again, from the plugin settings, please, make the Request Frequency from 2 to 5.

Let us know when you do try the recommendations and perform another backup.
In case it fails again, please, post the failed backup log file in this thread for us to check.

Dear @kirilldrabik ,

Thank you too for sharing with us.

Could you, please, check the permission of this folder /wp-content/uploads/backup-guard?
If it’s not 755, please, make it 755.

P.S. The issue seems like the same but it’s actually very different. So, we are kindly asking you to open another support thread and post the reply there.

Thanks for the advice. Everything is working now

Hi thank you for the advice.
I think I’ve done everything you suggested but I still get the same error.

https://we.tl/t-xar0xyJ2bg

Dear @kirilldrabik ,

Thank you for the update.

We are glad that it works as supposed to.

If you have any further questions, don’t hesitate to contact us again. ??

Dear @sarahwilko ,

Thank you for the log.
We will investigate the case further and get back to you.

Dear @sarahwilko ,

Could you send a message to us via email at [email protected]? We may need some other specific info from you which shouldn’t be shared here publicly.

Please, mention this support thread in the message sent to us as well so the case can be easily identified.

Thanks beforehand.

Dear Sarah,

We have received your message.

We will continue the communication via email. ??

Hello,
I’m still having issues backing up my uploads.
This is a copy of my log file – is there anything I can try – I have a big update to do & I don’t want to carry it out without a full backup.
thank you

Date: 2021-08-02 15:03:00 UTC
Reloads: ON
User mode: Free
BackupGuard version: 1.6.6
Supported archive version: 5
Database prefix: wp_
Site URL: https://www.ultimatemoto.co.uk
Home URL: https://www.ultimatemoto.co.uk
Uploads path: /var/www/web/wp-content/uploads
Site installation: standard
OS: Linux
Server: Apache
User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.107 Safari/537.36
PHP version: 7.4.20
MySQL version: 5.5.62
Int size: 8
Int lib: gmp
Memory limit: 256M
Max execution time: 120
Disk free space: 4.3TB
CURL available: Yes
Openssl version: OpenSSL 1.0.2k  26 Jan 2017
CURL version: 7.73.0 / SSL: OpenSSL/1.0.2k-fips / libz: 1.2.7
Email notifications: OFF
FTP passive mode: OFF
Exclude paths: 
Tables to exclude: 
Number of rows to backup: 100
AJAX request frequency: 5000
Environment: WordPress 5.6
Backup mode: Manual
Backup type: files

2021-08-02 15:03:26: Start backup
2021-08-02 15:03:26: Reload method set to ajax
2021-08-02 15:03:26: ------- Reload Service -------
2021-08-02 15:03:35: Start backup files
2021-08-02 15:03:35: ------- Start prepare file tree -------
2021-08-02 15:07:19: SGExceptionExecutionTimeError: Execution timeout error [File: /var/www/web/wp-content/plugins/backup/com/core/backup/SGBackup.php, Line: 137, URL: /wp-admin/admin-ajax.php]