Can not complete set up

  • Resolved kevin heath

    (@ypraise)


    3 years, 4 months ago

    I can not complete set-up. I complete the details but when I go to click the complete button on the last screen it does not work.

    I’ve uninstalled the plugin and cleaned by database – which should remove all traces of the plugin from my site – to try a reinstall but your plugin does not remove data on uninstall. this means the plugin does not complete the set-up again.

    There is no way to disconnect WordPress and google accounts from the plugin in case there was an issue with c0onnecting.

    It’s pretty poor not offering an option to either disconnect accounts when uninstalling the plugin or clearing traces of your plugin on uninstall.

    I would have thought that a clean uninstall was best practice on WordPress for both privacy and security reasons.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Adam Heckler

    (@adamkheckler)

    This seems to be a bug in Google Listings & Ads, which was maybe brought to light by the recent release of WooCommerce 5.5.0. We have a bug report on this here:

    https://github.com/woocommerce/google-listings-and-ads/issues/884

    To help gather some data here, could you please send me a copy of your site’s system status report? You can find it under WooCommerce > Status in the dashboard. Click “Get system report” and then the “Copy for support” button. Once you’ve done that, paste it into your reply.

    Please follow along there as our devs work on resolving the issue. ?? Thanks!

    Thread Starter kevin heath

    (@ypraise)

    latest update fixed the issue,

    thanks
    kevin

    Plugin Author Jason a11n

    (@jconroy)

    Great – thanks for confirming @ypraise

Viewing 3 replies - 1 through 3 (of 3 total)
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