Can not complete setup

Thanks for your review @kyarbough!

I understand that you faced an issue with your setup – you didn’t use Jetpack and you were getting an error about Jetpack info not loading.

Please note that you need to connect your site to WordPress.com when setting up. You can use the Jetpack plugin to facilitate this connection when setting up a www.ads-software.com site.

Once you have connected Jetpack and signed into a WordPress.com account, please go through the Google Listings & Ads setup again and create a new thread if you run into any challenges.

Thanks.

In the onboarding process is maybe also an error if you select more than one country at once. In my case step 3 when whitescreen with no error message shown.

Hey @jbludau!

I understand that you are experiencing a white screen when trying to complete the setup of Google Listings & Ads.

The error you are seeing seems to be related to the conflict that may be caused by a theme or the plugin on your site. Before going through full conflict testing we’d like to get some more information on any error that may be related to the Google Listings & Ads.

The logs should be under: WooCommerce > Status > Logs and their should be something in the pulldown menu related to Google listing & Ads.

Please feel free to reply to this message with information from the logs so we can take a look at the specific error.

If the logs don’t list anything specific for this extension I would recommend going through the conflict testing procedures that are outlined here:
https://woocommerce.com/document/how-to-test-for-conflicts/

• This reply was modified 2 years, 5 months ago by Paulina H. (a11n).

This is the last error entry that is reported by WooCommerce > Status > Logs (group by Google Ads)

2022-06-21T08:58:57+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\CouponHelper::get_channel_visibility Channel visibility forced to “dont-sync-and-show” for visibility unknown (Post ID: 10085).
2022-06-21T09:16:09+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\CouponHelper::get_channel_visibility Channel visibility forced to “dont-sync-and-show” for visibility unknown (Post ID: 10085).
2022-06-21T10:11:08+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite {
“error”: {
“code”: 403,
“message”: “There exist other accounts with homepage that conflicts with the homepage of account XXXXXX997. Set the parameter ‘overwrite’ to true if you want to take the claim and remove it from these accounts: [email protected]”,
“errors”: [
{
“message”: “There exist other accounts with homepage that conflicts with the homepage of account XXXXXX997. Set the parameter ‘overwrite’ to true if you want to take the claim and remove it from these accounts: [email protected]”,
“domain”: “global”,
“reason”: “forbidden”
}
]
}
}

2022-06-21T10:13:21+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite {
“error”: {
“code”: 403,
“message”: “There exist other accounts with homepage that conflicts with the homepage of account XXXXXXX369. Set the parameter ‘overwrite’ to true if you want to take the claim and remove it from these accounts: [email protected]”,
“errors”: [
{
“message”: “There exist other accounts with homepage that conflicts with the homepage of account XXXXXXX369. Set the parameter ‘overwrite’ to true if you want to take the claim and remove it from these accounts: [email protected]”,
“domain”: “global”,
“reason”: “forbidden”
}
]
}
}

i’m not sure if this error message will be shown on the frotend.

this error message was one day before:

2022-06-20T15:44:30+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\CouponHelper::get_channel_visibility Channel visibility forced to "dont-sync-and-show" for visibility unknown (Post ID: 10085).
2022-06-20T15:45:13+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\CouponHelper::get_channel_visibility Channel visibility forced to "dont-sync-and-show" for visibility unknown (Post ID: 10085).
2022-06-20T15:52:22+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\CouponHelper::get_channel_visibility Channel visibility forced to "dont-sync-and-show" for visibility unknown (Post ID: 10085).
2022-06-20T15:52:36+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\CouponHelper::get_channel_visibility Channel visibility forced to "dont-sync-and-show" for visibility unknown (Post ID: 10085).
2022-06-20T15:55:04+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\CouponHelper::get_channel_visibility Channel visibility forced to "dont-sync-and-show" for visibility unknown (Post ID: 10085).
2022-06-20T16:04:13+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\CouponHelper::get_channel_visibility Channel visibility forced to "dont-sync-and-show" for visibility unknown (Post ID: 10085).
2022-06-20T16:06:12+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\CouponHelper::get_channel_visibility Channel visibility forced to "dont-sync-and-show" for visibility unknown (Post ID: 10085).
2022-06-20T16:07:43+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\CouponHelper::get_channel_visibility Channel visibility forced to "dont-sync-and-show" for visibility unknown (Post ID: 10085).
2022-06-20T16:08:46+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\CouponHelper::get_channel_visibility Channel visibility forced to "dont-sync-and-show" for visibility unknown (Post ID: 10085).
2022-06-20T16:19:36+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\CouponHelper::get_channel_visibility Channel visibility forced to "dont-sync-and-show" for visibility unknown (Post ID: 10085).
2022-06-20T16:20:54+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\CouponHelper::get_channel_visibility Channel visibility forced to "dont-sync-and-show" for visibility unknown (Post ID: 10085).
2022-06-20T16:21:52+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\CouponHelper::get_channel_visibility Channel visibility forced to "dont-sync-and-show" for visibility unknown (Post ID: 10085).
2022-06-20T16:22:07+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\CouponHelper::get_channel_visibility Channel visibility forced to "dont-sync-and-show" for visibility unknown (Post ID: 10085).
2022-06-20T16:23:05+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\CouponHelper::get_channel_visibility Channel visibility forced to "dont-sync-and-show" for visibility unknown (Post ID: 10085).
2022-06-20T16:23:29+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\CouponHelper::get_channel_visibility Channel visibility forced to "dont-sync-and-show" for visibility unknown (Post ID: 10085).
2022-06-20T19:59:23+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Notes\NoteInitializer::add_notes Merchant Center account is not set up.

the other days before i receive only:

2022-06-17T19:43:32+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Notes\NoteInitializer::add_notes Merchant Center account is not set up.

Hi @jbludau, I see this was actually a review and not a support thread.

To help us better assist you, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this review, so that we can keep track of what’s already been done.

We will be able to help you further there. Thank you for your understanding!

Hi @sukafia,

i had submitted the issue to WooCommerce.

the solution i found was only to select one country and not for example whole europe.
it’s a little bit confusing with the white screen.

Hi there,

I wasn’t able to find the ticket by searching this topic review URL (https://www.ads-software.com/support/topic/can-not-complete-setup), but we will get back to you anyway if you did create the ticket.

If possible, please include a link to this review on the ticket. This way we can track what we already checked and help you further on that.