• Resolved mubiesam

    (@mubiesam)


    Hi,

    Thank you for providing Forminator, a wonderful tool for creating forms, especially with image capability for radio and checkbox in the new release.

    But it seems a bug which did not happen before, when clicking the “edit field” for radio and checkbox, everything related to Forminator is disappeared in the next page.

    Please see the linked video for your reference.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @mubiesam,

    I hope you are doing good.

    I wasn’t able to replicate this issue on a test install, the checkbox/radio button edit option works fine without any issues.

    Can you please do a conflict test to make sure it’s not a plugin or theme conflicting and causing the issue?

    I hope the following flowchart comes in handy while doing the test: https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    Please let us know the result.

    Kind Regards,
    Nebu John

    Thread Starter mubiesam

    (@mubiesam)

    Hi @wpmudevsupport14

    Thanks for your quick response.

    This problem happened on our live site, so we will need to do the conflict test in a different time. But since this problem did not happen before the auto update to Version 1.14.12, can you also double check what might be the cause, especially enabling the images for radio and checkbox.

    Thanks

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @mubiesam

    I double-checked the issue and it is related to the characters, we do have a reported bug on the new version breaking for some languages.

    Our team is working on a fix that should be included in the 1.15 release.

    For now, can you download the previous version on https://www.ads-software.com/plugins/forminator/advanced/

    And install by uploading the Zip file in WordPress > Add New > Upload.

    I added this ticket as an extra request.
    Best Regards
    Patrick Freitas

    Thread Starter mubiesam

    (@mubiesam)

    Hi @wpmudevsupport12

    Got it, thanks. But also report another issue which is related to language.

    For the visibility rules, if Field item Radio, the option/condition is all in Chinese, then the selection will be “is null” no matter which option you selected.

    Thanks

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @mubiesam

    I’ve also reported it to our developers. It seems that all these issues are related to some same change in recent release so hopefully the fix that my colleague mentioned will also fix these issues. But regardless, it’s already reported separately as a bug as well.

    Thank you for pointing it out!

    Kind regards,
    Adam

    Thread Starter mubiesam

    (@mubiesam)

    Got it, thanks.

    Thread Starter mubiesam

    (@mubiesam)

    Hi @wpmudev-support8

    The new release Version 1.14.12.1 had solved the problem for “edit field” of radio and checkbox, BUT this problem is still happening…

    For the visibility rules, if Field item Radio, the option/condition is all in Chinese, then the selection will be “is null” no matter which option you selected.

    Thanks

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @mubiesam

    Thank you for the information.

    Yes, as Adam said, we reported this issue as a new case for our developers, unfortunately, it wasn’t included on 1.14.12.1, but we are going to work to fix this too.

    We can’t give an estimated time, but please keep the plugin updated.

    Best Regards
    Patrick Freitas

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @mubiesam

    I hope you are doing well and safe!

    We haven’t heard from you in a while, I’ll mark this thread as resolved.

    Feel free to let us know if you have any additional questions or problems.

    Best Regards
    Patrick Freitas

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Can not edit field in Version 1.14.12’ is closed to new replies.