Can not get SFW table names from main blog options

  • Resolved pwizard

    (@pwizard)


    1 year, 3 months ago

    1. What do these errors mean?

      Notifications?Dec 15 2023 18:23:01: Unknown error type: Can not get SFW table names from main blog options?Dec 15 2023 18:22:52: Error occurred while executing CleanTalk Cron job. ct_mail_send_connection_report_IS_NOT_EXISTS
    2. And error logs are filled with this: 15-Dec-2023 14:43:48 UTC] WordPress database error Table ‘cleantalk_no_cookie_data’ doesn’t exist for query SELECT value FROM cleantalk_no_cookie_data WHERE id = 3483b836e04f12b9266ee64bc42f6124289cf7d0b0b881eedad9660d68b324df’ AND name = ‘apbct_site_landing_ts’; made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include_once(‘/plugins/cleantalk-spam-protect/cleantalk.php’), apbct_cookie, Cleantalk\ApbctWP\Variables\Cookie::set, Cleantalk\ApbctWP\Variables\NoCookie::set [15-Dec-2023 14:43:48 UTC] WordPress database error Table ‘cleantalk_no_cookie_data’

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello @pwizard

    Please give us 3-4 business days to investigate.

    We’ll get back to you as soon as we have any results.

    Plugin Support amagsumov

    (@amagsumov)

    Hello @pwizard,

    We assume that reinstalling of the plugin should fix the issue.

    Could you, please reinstall the plugin?

    1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Anti-Spam by CleanTalk” —> Deactivate.
    3. After the automatic page refreshing find the plugin again “Anti-Spam by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    4. Download the plugin archive from the link: https://downloads.www.ads-software.com/plugin/cleantalk-spam-protect.6.23.zip
    5. Go to Plugins —> Add New —> Upload Plugin.
    6. Choose the downloaded archive and press “Install Now”.

    Did it help?

    Thread Starter pwizard

    (@pwizard)

    I tried it. Will get back

    • This reply was modified 1 year, 3 months ago by pwizard.
    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Do you mean that errors are getting back? They are due to the plugin not being able to create or access its tables in the database. Please ask your hosting provider to take a look at this.

    Thread Starter pwizard

    (@pwizard)

    No, the errors are gone. Thanks.

    While I have you,. what’s the best setting fro WordPress Multisite Work Mode? I have multisite…main site and another blog. The blog is where the spam registrations were coming from. So which of the three from the dropdown should I use?

    Thanks

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Glad to hear it.

    This guide will help you understand the difference between the 3 options: https://cleantalk.org/help/install-wpmu.

    Did this information help?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System:?https://cleantalk.org/my/support/open.

Viewing 7 replies - 1 through 7 (of 7 total)
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