Can not login into WordPress administration

  • Resolved bcvcbhqyxcgakhh

    (@bcvcbhqyxcgakhh)


    1 year, 4 months ago

    Need help se CURL command shows and issue with the plugin.

    How to solve redirected URL as we can not login into WP Admin panel.

    curl -Il https://www.example.com/wp-admin/

    Content-Type: text/html; charset=UTF-8
    Connection: keep-alive
    Expires: Wed, 11 Jan 1984 05:00:00 GMT
    Cache-Control: no-cache, must-revalidate, max-age=0
    X-Powered-By: W3 Total Cache/2.5.0

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @bcvcbhqyxcgakhh

    Thank you for reaching out.
    The X-Powered-By: W3 Total Cache/2.5.0 header suggests that the W3 Total Cache is installed and used on the website, the curl shows headers on the URL.
    Have you tried renaming the W3 Total Cache folder in the plugins folder and see if the issue persists?

    Thanks!

    Thread Starter bcvcbhqyxcgakhh

    (@bcvcbhqyxcgakhh)

    We renamed plugin folder and shows us server error without error_log in WP installation.

    We can not login. If we enable your plugin it will be The page isn’t redirecting properly

    Can you solve this?

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @bcvcbhqyxcgakhh

    1. Check .htaccess File (make backup)
      W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
      Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
    2. Delete wp-content files and folders
    • cache folder
    • w3tc-config folder
    • object-cache.php (if exists)
    • advanced-cache.php (if exists)
    • db.php (if exists)
    • upgrade folder
    • delete w3-total-cache folder in wp-content/plugins/ (if exists)
    1. Delete Cached Files from CDN (if using CDN)
      Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
    2. Go to your wp dashboard and re-install W3 Total Cache
    Thread Starter bcvcbhqyxcgakhh

    (@bcvcbhqyxcgakhh)

    We have two developers involved but not possible.

    An error and a conflict comes when we try to uninstall W3 Total Cache. Admin panel is not possible to be logged in. We tried all possibility and two developers. We have stored settings inside Admin panel and do not like to delete WP installation.

    The page isn’t redirecting properly An error occurred during a connection to https://www.example.com. This problem can sometimes be caused by disabling or refusing to accept cookies.

    Thread Starter bcvcbhqyxcgakhh

    (@bcvcbhqyxcgakhh)

    Do you have paid support if website redirections fail?

    The .htaccess and wp-config.php file both reference the W3 Total Cache plugin which could be one of the key factors causing the redirect

Viewing 5 replies - 1 through 5 (of 5 total)
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