Can not Login to my website

  • I can not log in to my WordPress site to work on it [removed]. My developer never gave me the login details and it is still using his email on the account and he has long since gone to either project. Can you change the email to my email; [email removed] or send a page where I can, please. I need a password and name used also.

    The page I need help with: [log in to see the link]

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  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    This article lists 7 completely different ways to reset your password. Any one of them will work and do the job. Find the one that’s right for you and use that: https://www.ads-software.com/support/article/resetting-your-password/

    You can also use the database method to change the email address for any user account.

    While Steve’s advice is correct, I think we should take a step back for a moment ??

    www.ads-software.com does not host your website.
    It only provides Open Source Code that is used to create your website.
    www.ads-software.com has no record of your usernames or your passwords and it cannot reset anything on your behalf.

    There should be a monthly bill that you pay to keep your website online.
    This should help you track down your host.
    I note that WhoIs indicates that client transfer of the domain is prohibited.
    Contact your host and explain the situation to them.
    They should be able to provide you with credentials to access PhpMyAdmin / FTP (which are methods needed to change the administrator password, included in Steve’s link).
    Please note that this process may take a while, as the hosting may be registered in the name of your developer and proving your ownership of the site may be an issue.

    You will most likely have no choice but to contact the developer.

    All the best of luck.

    • This reply was modified 4 years, 8 months ago by Carike. Reason: fixed a small typo
Viewing 2 replies - 1 through 2 (of 2 total)
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