Can not retrieve sample data xml file
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When installing the OceanWP store theme I first received a notification that xml data could not be imported. Now I received an error message stating that the sample data can not be retrieved and I should contact the developer for assistance. At my wits end as it has been 3 days without any results.
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Hello @danielewest,
Thank you for reaching out,
I’ve just tested it and didn’t find any issues with importing the demo. The demo was imported completely.
However, there might be a temporary issue on our server that can cause slow speeds or unavailability for a limited number of users at a time, especially when there are many import requests. Also, server issues from your end can also have an impact.
For the first case, you can try importing the demo again after a few minutes. Or if the demo imported uncompleted, you can use the steps explained at this link to reset the demo and try to re-importing data:
https://docs.oceanwp.org/article/728-how-to-switch-different-demoBut for the second case, you should configure your server settings to adjust the data import (considering the amount of data being imported) before importing the demo.
https://docs.oceanwp.org/article/538-demo-is-not-fully-importedThere is another way to import demos, here we’ve explained it:
https://docs.oceanwp.org/article/52-importing-the-sample-dataHost configurations: To access these fields please edit “php.ini” file which is located in host (if you can’t find it then contact your host service provider)
upload_max_filesize = 32M
post_max_size = 48M
memory_limit = 512M
max_execution_time = 800
max_input_vars = 10000
max_input_time = 900WordPress Configurations:
https://codex.www.ads-software.com/Editing_wp-config.php#Increasing_memory_allocated_to_PHPReference: https://www.ads-software.com/about/requirements/
I hope it helps.
Best Regards
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