Hello @wuxu,
Thank you so much for reaching out and providing details about the issue you’re facing. I appreciate you bringing this to our attention, and I’m here to help you resolve it.
Here are a few suggestions that might help us address the issue effectively:
- Update to the Latest Version: Please make sure to update to RM version 4.4.2. This update might contain fixes for the problem you’re encountering.
- Enable debug logging:
- Access your WordPress files via FTP or your hosting control panel.
- Find and open the wp-config.php file in the root directory of your WordPress installation.
- Add or update the lines provided in the code snippet below in your
wp-config.php
file to enable debugging and logging:
- Save the changes to wp-config.php.
- Locate the debug log file:
- The debug log file will be created in the wp-content directory of your WordPress installation.
- Look for the file named debug.log.
- Share the debug log file:
- Download the debug.log file from the wp-content directory.
- Please share this file with us. It will give us a better idea of what might be causing the issue.
- Provide your website URL:
- It would also be very helpful if you could share the URL of the website where the issue is occurring.
If you need any assistance with these steps or have other questions, don’t hesitate to reach out. I’m here to make this process as smooth as possible for you.
Thank you for your patience and cooperation. I look forward to resolving this with you.
Kind regards,
Sadiya
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);