Can not start creating/editing

@wlodkowskilukas Can you kindly make sure you are using version 0.1.2 of the plugin?

Yes I can confirm. I just installed the plugin today.

Just tested the preset import feature on 2 of our WordPress and it worked fine.

Are you using any kind of security plugin? If you are, kindly try disabling it and see if works.

If it still doesn’t work, you can always click the “Start With Blank” link to start from scratch.

Thanks

@wlodkowskilukas Were you able to make it work?

We would like to recreate the issue and fix it. Can you please help us debug the issue by letting us know what webhosting you are on and what plugins you are using?

Thanks

Hey,

I can create a pop up from scratch and it is working with the Send in blue integration as well. However, I am unable to use templates.

Here is the list of all my plugins.

View post on imgur.com

Best Regards,
?ukasz W?odkowski

Thank you. Looking at your plugin list, its more or less clear that the plugins are not causing this issue.

It could be a web hosting security issue. Can you please let us know what web hosting you are using to host your website?

Thanks

The hosting I am using is:?https://www.smarthost.pl/

Ok i think I know what is the root cause and got a workaround for it.

So… I recreated the issue with the same theme, plugins etc on my local environment and I managed to start the popup from a template.

Moreover, on my website I noticed 403 coming up from doing a POST request:
https://silverjoy.pl/wp-json/wp/v2/media/

Again I checked on my local env if brave is trying to set up anything to my media and apparently after you choose the template with a picture it will try to upload it to media with exactly the same POST request.

Since the images you have in the templates you are putting under the same name into the media so i copied the picture: 52e2d04b4857af14f6da8c7dda793179113ac3e45656734d7c277fd09f_640.jpg
into my media and it worked :P.

Still seems weird that once it is able to do the request and once not. Since its 403 maybe because you are trying to put something into the media you are being blocked and the request blocked the UI which ends up in forever spinning loop ??

Hope that helps.

Regards,
?ukasz W?odkowski

@wlodkowskilukas Thanks! That narrowed it down.

And you are correct, the preset import function tries to imports the images to your media library and failing to import the files becuase of the 403 error.

It must be a server issue. There are few reasons, the media api route throws a 403 error:

1. Server firewall rules. Ask your host to disallow modSecurity rules for the api routes.
2. A DNS issue. Could happen if you just started your website. If this is the case, wait a while and it will resolve automatically.
3. A broken htaccess file. Try checking your htaccess file and see if its working fine.

Let us know if above steps work.
Thanks

Sure, I will monitor this. Thanks for the help.