• Resolved prsciencepsu

    (@prsciencepsu)


    Dear Support Team

    I stuck with “Can not update post and page” in elementor when I activate your plug in, but deactivate your plug in then update is working.

    I try to debug every plug in that I installed, so I found the problem that is Yoast SEO.

    Anyone got this problem, any solution, please help.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • @prsciencepsu

    We’re sorry you’re having trouble with updating posts and pages which might have been caused by our plugin. I imagine this can be frustrating for you.

    We would like to have some additional information. This will help us replicate the issue on our end.

    1. Can you confirm you are using the most recent Yoast SEO, v16.7? If you update, does the issue resolve?

    2. Are all your non-Yoast plugins and themes also updated?

    3. Can you confirm you are using WordPress 5.7.2? Please know that if you are using an older version of WordPress Core you may experience unexpected behavior with Yoast. This guide explains more:?https://yoast.com/why-we-dont-support-old-wordpress-versions/.

    4. Are you seeing any JavaScript errors in your browser console? To know how to check the errors, please refer to:??How to find JavaScript errors with your browser’s console?

    We look forward to hearing from you.`

    Thread Starter prsciencepsu

    (@prsciencepsu)

    Dear @suascat_wp

    Thanks for your reply.

    1. I updated v16.7

    2. A few plug-in waiting for stable to update

    3. I also use wp 5.7.2

    4. Error 500 Internal Server

    Still have to deactivate while updating post.

    Thank you

    @prsciencepsu

    Thanks for following up!

    While we are in attempt to gather some more information about the cause of this error, would you be able to provide the error log information from your server? We want to see if there are any PHP errors recorded in the error log which might help us narrow down the cause. You may need to contact your hosting provider for this information.

    We are looking forward to your reply in order to assist you with this further.

    Thread Starter prsciencepsu

    (@prsciencepsu)

    Plugin Support Michael Ti?a

    (@mikes41720)

    Hi @prsciencepsu

    Thanks for sharing the debug log.

    Are you also using the latest version of Elementor 3.3.0?

    Often, we see problems occur in combination with another plugin or theme. The fastest way to rule out any conflict, is to deactivate all non-Yoast plugins and switch to a standard theme like Twenty Twenty.

    Please test this on your development or staging site, if you have one. If not, we recommend using the Health Check & Troubleshooting plugin. This plugin has a troubleshooting mode, which does not affect normal visitors to your site.

    If you’re unfamiliar with checking for conflicts, we’d like to point you to a step-by-step guide that will walk you through the process: How to check for plugin conflicts

    Could you check if you are still able to reproduce the issue where you are unable to update a post or page with a default WP theme such as TwentyTwenty, and only Elementor 3.3.0 and Yoast SEO 16.7 as the plugins enabled?

    Plugin Support devnihil

    (@devnihil)

    We are going ahead and marking this issue as resolved due to inactivity. If you require any further assistance please create a new issue.

    Thread Starter prsciencepsu

    (@prsciencepsu)

    So sorry to reply late,

    I updated all, elementor, elementor pro, wordpress to latest version.

    Now it’s working fine.

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
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