Can not use apostrophe (‘) in greeting.

  • When using an apostrophe (‘) in greeting, for example in “Please don’t hesitate to get in touch.”, the apostrophe will terminate the greeting string and ignore everything after it when displaying the chat plugin.

    Editing the code manually to escape with a back slash doesn’t seem to work either, as it is immediately stripped out when saving.

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  • The best solution is to edit the code where the greeting comes and change the = ‘Hi!’ by = “Hi!” the double quotes will let you use apostrophes.
    I hope you find it useful.

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