Can someone please help me? Sorry, you are not allowed to access this page.

Hey there, @grouphowto! Thanks for contacting us. I’m happy to help you.

Do you use (or have used before) any plugins that can edit the user roles on your store?

Have you tried a different browser/device/internet connection to see if the issue persists?

Are there other admins on your website that can test if they get the same error?

Looking forward to your reply.

Have a wonderful day!

Hi, I am having the same issue. Below are screenshots of a console error i found that might be related.

https://snipboard.io/dVuvR6.jpg
https://snipboard.io/fEWrLo.jpg

Hi @abeyance,

Sorry to hear that you are experiencing the same issue.

However, to align with?forum best practices, please create a new topic so that we can address your issue(s) separately.
You can create a new thread here:?https://www.ads-software.com/support/plugin/pinterest-for-woocommerce/#new-topic-0
Thanks for understanding!

HI @carolm29,

I have tried all the above troublshoting, but i still have the same issue, i have contacted pinterest before about blue badge issue, and they ask me to remove the manual tag and leave the automatic one! when i go to my website, i found that im not allowed, and i can do nothing. Like the screen here: https://ibb.co/wBkHt0y

Thanks for your help

Hello Jack Lamters,

Thank you for your reply.

When you say “i remove wp_option related pinterest for wommerce plugin“.
Do you mean you followed the steps suggested in this topic?

Here is another post from a 3rd party blog.
I suggest that you try option 2 and 3.

If that does not solve the problem, share your site’s System Status Report with me.
You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.

Once you’ve done that, you can paste the text in https://gist.github.com
After that, you can paste the Gist link here in your reply.

Looking forward to your response. ??

Best regards.

Hi, thank you for your message, yes i removed but i backup my website, i want to try this https://www.ads-software.com/support/topic/no-way-to-set-up/#post-16090112, but i dont know how to do on WordPress. Can I know how to start with this the first solution? what about Here is another post from a 3rd party blog.
I suggest that you try option 2 and 3.

Best regards

Ab

Hello Jack Lamters

Thank you for your reply.

To run a query on the database, you need to access your server.
This can be done by accessing the portal provided to you by your web hosting provider.
Could you tell me who is your host?

I think the link got removed from the last message.
Here is another post from a 3rd party blog.
I suggest that you try options 2 and 3.
These steps involve accessing your web server.

Let me know if you need more assistance. ??

Best regards.

Hi @doublezed2,

Thank you for your message, i have server on cyberpanel. i have acces the phpmyadmin, but i dont know how to run it. can you please send me a tutorial? Also, as you know I can’t access the settings on my plugin. Can I know how to remove the second tag that customer pinterest support say? I have duplicate items on my pinterest catalogue (shop) merchant..

Hey @grouphowto,

First, thanks for reaching out with this issue and helping troubleshoot it!

A new version was just released on www.ads-software.com, v1.3.25. It should restore access to the plugin’s admin pages.

Please update and let us know how that works.

Cheers,

Justin

Hi @layoutd,

Thank you for your help. The update has been fixed the issue. But now i got this error. Please see attached. Thanks again

https://ibb.co/489VNLg
https://ibb.co/QpyVBXn

Hi @grouphowto,

?The update has been fixed the issue.

Glad to hear the update fixed the previous issue.

But now i got this error.

Just to have a better understanding, are you able to describe at what point does the error show up in your dashboard?

Also, if you’ve not already, please enable debug logging by heading over to Marketing?>?Pinterest > Settings > Advanced Settings > Debug Logging, then save the changes and share with us any error logs generated under WooCommerce > Status > Logs.

Looking forward to assisting you further.

Hi @ckadenge,

Thank you for fast response, i used the dropdown menu, and i checked pinterest for woocommerce, and here’s the last results from logs:

2024-07-28T12:34:16+00:00 ERROR Reconnect to your Pinterest account 2024-07-28T12:44:58+00:00 ERROR There was a previous error trying to create or update merchant. 2024-07-28T12:55:49+00:00 ERROR There was a previous error trying to create or update merchant.

Hi @grouphowto,

Thanks for sharing the logs with us.

Looking at the shared logs, the issue seems between your connection between WooCommerce and your Pinterest account.

As a next step, please try deactivating all other plugins only having WooCommerce and Pinterest as the active plugins, then try making the connection with your business account as detailed here.

Let us know how this goes.

H @ckadenge,

Thank you for your message, i have tried this step, but i still have the same issue, same error log. But when I make the connection of my business account, when I click get started, it take me to the last step, and I can’t see Track conversions with the Pinterest tag. See photos

https://ibb.co/GWFb2rK
https://ibb.co/pQgk2zZ

Hello Jack Lamters

Thank you for your reply.

The problem appears to be with the Pinterest account.
Could you log into your Pinterest account and check if there are any notifications?

I suggest you disconnect (unclaim) the website from your account and try again the connection process.
https://woocommerce.com/document/pinterest-for-woocommerce/#disconnect-or-switch-pinterest-accounts

Let me know how it goes. ??

Best regards.