Can we have the creator listed in the ticket overview page?

  • We often need to find tickets created by specific user. At the moment we open the page

    /wp-admin/edit.php?post_type=ticket

    and then we guess. It would be very helpful if the user could be listed on this page.

    Sidenote: For our workflow it would be awesome if the user column could contain 2 links:

    – link to creator’s administration page (we need this frequently)
    – link to all tickets created by the user (this would be a nice to have)

    I understand that this might be a bit too specific. However, please consider to add the one or the other or both ??

    https://www.ads-software.com/plugins/awesome-support/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author julien731

    (@julien731)

    We are thinking about creating a kind of user profile page where you’d be able to see all the details about this specific user as well as all the tickets opened by him. Would it be something that would help you?

    Thread Starter Gaia Clary

    (@gaia-clary)

    Most helpful would be if we could specify a link to our adminpage in some generic way, something like this for example:

    URL: "/path/to/page?user=$CREATOR"

    This link could then be used in the page sidebar:

    Ticket Creator

<a href='$URL'>$CREATOR->name</a>

This ticket has been raised by the user hereinabove.

    It would be very helpful if the page that you have in mind could be injected into our own adminpage by using a shortcode like:

    [wpas-creator-profile id="CREATOR"]

    If you prefer to not use shortcode here, then it would still be helpful if your user profile page can have a link to the User’s WordPress profile page.

    Plugin Author julien731

    (@julien731)

    Thanks for your suggestions. We will take that into account. One thing that we could include pretty easily though is a link to the user profile in the sidebar. We’ll be working on that.

Viewing 3 replies - 1 through 3 (of 3 total)
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