Can you send custom emails for WooCommerce points updates?

Hi @junaidrs,

Thanks for reaching out.

It may be compatibility issue with the WooCommerce Points & Rewards plugin. Could you please send the link to the plugins so we can run tests on our end?

Kind regards,
Moshtafizur

This is the plugin URL that I’m talking about.
https://woocommerce.com/products/woocommerce-points-and-rewards/

To make it clear, I’m just getting information here. We don’t have Custom Emails for WooCommerce plugin installed yet.

Does your plugin provide an option to notify customers about their points?

Hi @junaidrs,

It seems this is a premium plugin. So we don’t have access to it. In such a case, could you please contact us through our website?

Regarding your second question, we haven’t tested WooCommerce Points and Rewards with our plugin. Our plugin sends an email notification to the client on any order status update. So if the plugin gives a reward to the client for ordering a product, then our plugin might help. I would suggest you test the plugin’s free version. After installing the free version, please go to WooCommerce > Settings > Emails > Custom Email and see all the triggers from the Triggers option.

Kind regards,
Moshtafizur

Sure, thank you for the help. I’ll check it out.

Hi @junaidrs,

Happy to help ??

If you liked the support, please consider leaving a review here.

Kind regards,
Moshtafizur

Hi @junaidrs,

Please update the plugin to the latest v2.1.0 – we’ve made a few improvements that may help with your task.

Now it’s possible to add custom triggers for the emails. To do that, you need to know which action is fired by the “WooCommerce Points and Rewards” plugin when customers get their points. As I don’t have access to the plugin code, unfortunately, I can’t say exactly what this action is (if any). When you know the action, you need to add it to the list in “WooCommerce > Settings > Custom Emails > General > Custom triggers”. Then you can select it in the custom email’s “Triggers”, i.e., in “WooCommerce > Settings > Emails > Custom email #X > Triggers”.

P.S. You can also send a custom email directly with our alg_wc_ce_send_email() PHP function, e.g.:

alg_wc_ce_send_email( 1, 53912 );

here 1 is the custom email num, and 53912 is the order ID.

Please give it a try and let me know what you think.