Cancel Order

  • Resolved pipoulito

    (@pipoulito)


    4 years, 9 months ago

    Hi,

    I don’t understand why when i cancel an order the invoice stays valid.
    Normally should’t it be cancelled to and its’ number removed ?
    thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    Removing invoice numbers is bad practice (and illegal in most countries). There are two possible ways to handle this properly:

    • Prevent invoice creation for unpaid invoices in the first place (by setting the attachment no earlier than ‘processing’ and/or disabling the invoice for specific order statuses like ‘pending payment’, ‘on hold’, etc.)
    • Refund the invoice in WooCommerce and create a credit note (requires our Professional extension or creating a credit note manually/offline)
    • This reply was modified 4 years, 9 months ago by Ewout. Reason: fix formatting

    Hello, do you know how to Creating a refund / credit note.
    Without canceling the order, i mean not canceling the order but create a credit note wich mean we are able to see the refund numbers.
    Thank you for your help

    Thread Starter pipoulito

    (@pipoulito)

    Ok thanks a lot

Viewing 3 replies - 1 through 3 (of 3 total)
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