Cancel subscription not working

  • Resolved lakshmanan1992

    (@lakshmanan1992)


    2 years, 8 months ago

    Hi,
    I have recently purchased this plugin and setup completed as well.
    After that pasted shortcode into myaccount page also.
    When we click cancel BTN to cancel the subscription, it will not cancel the subscription. How to resolve this?

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  • Thread Starter lakshmanan1992

    (@lakshmanan1992)

    Hi David,

    Good Morning. We have recently installed this paid version of this plugin on our website. I have already subscribed via gravity forms stripe also. We would like to cancel when a subscriber wants to cancel their subscriptions by their own. It shows all the subscriptions. But when I click ‘Cancel’ it is not working and the plan is still active. Please advise how to resolve this issue. I have contacted the support team ([email protected]) via many emails. But still, we are not receiving any emails from the support team. Please advise what we can do next.

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