Canceled Orders Even w/ PayPal IPN = Success

If I go to my IPN history page I see all of today’s transactions with a status of “retrying”. Some of which have “retried” over a dozen times

@jree300 maybe that are being blocked by your host (firewall), if you can reach your endpoint manually.

But maybe more likely you and admench are affected by https://core.trac.www.ads-software.com/ticket/34935

@mike Jolley

It’s been six days since your last post. I’m having the same problem but I ship merchandise, not downloads, and my PayPal payments are no longer going through since the last Woocommerce update. I’ve lost several hundred dollars since yesterday. For now, I’ve disabled PayPal payments on my site until I can resolve this.
I followed the link you sent but the jargon is way over my head. Can you please give me some indication of what I can do to fix this bug? I’ve tried updating Woocommerce again but I’m already at the latest version.

@abbottdaimler “I’ve lost several hundred dollars since yesterday” isn’t true because cancelling the order does not refund the money. If they paid, it’s in your paypal account. If they didn’t pay, its correct to cancel. Pending does not equate to paid.

This is not a WC bug. The referenced trac issue contains the details, and is something being fixed in WP, or can be fixed by the host.

As a workaround you can also disable the option; WooCommerce > Settings > Products > Inventory > Hold Stock (minutes). Just don’t ship ‘pending’ orders without confirming payment first.

Hello, im having the same issue with orders getting canceled but the payment appears correctly in the paypal account.
it changes the status to cancel getting the next message

Unpaid order cancelled – time limit reached. Order status changed from Pending Payment to Cancelled.

I just change that variable of hold stock to 1440 min (24hrs) hoping this can solve this problem.

does any one fix it?

@werrod
Did you change the variable of hold stock to 1440 min (24hrs) and did it work for you ?

@seidsonic I can’t confirm you that solve it 100% yet, i found before this change (1440) some paymentes went correctly and other got cancel. After this change, on my tests all works good, however on the production way my customers hadn’t choose paypal method until now and all goes for credit card and bank transfer so the error haven’t been replicated. Im not sure about it :/ @seidsonic try it and tell us your experience.

I had this problem and found so far that paypal IPN was doing it as it was disabled. Once I enabled then I got Order notifications instead of Order cancellation notices which have gotten since launching website. Paypal helpful much more than host gator to fix these things.

Here is the settings for paypal.
profile, my selling tools, Instant payment notifications, update and enable.

Use your website address under url or what ever back end of your site for the url but my host gator woo commerce didn’t have the space for it. Paypal technical engineer knew back end of woo commerce so well and so helpful. Hope this helps you as so frustrating.

good i’ll try that configuration at paypal

otherwiswe the increase of time didn’t work for me

How do you start a blog trying to figure out how to change word press restrictions on passwords for customers. It’s so strict for a new customer that they will never remember the password and get frustrated and leave. Did it personally so frustrating and can’t remember the complicated password it made me use. So my question is either how do I change those restrictions or start a new blog for help. New to this site today and appreciate any help. Not a blogger so new to that also. Thanks

If this can help anyone else…

I had the PayPal cancelled order issue.

I noticed in PayPal->Website Payment Preferences->Return URL was https://www.mysite.com/checkout/order-received/. This reminded me that I had noticed earlier that my cart and checkout links weren’t working and I just hadn’t gotten around to fixing them.

So, I believe I fixed this PayPal cancelled order problem and my Cart and Checkout links by re-saving permalinks.

In WordPress Admin:

Settings->Permalinks->Product permalink base->Default->Save

then:

Settings->Permalinks->Product permalink base->(I use Shop base)->Save

I just ran a test sale all the way through PayPal and everything worked as expected.

I am having this same problem. I can not get into admin as I am the shopkeeper. The admin has been let go so I am trying to figure out how to get in there to change things. Is there a number we can actually call to speak to someone. “New Here”

Paypal helped me fix it but it took 3 calls to get to someone with the right knowledge and he fixed it in minutes. Don’t remember what he did but it worked has never done it since. So call merchant technical services and maybe you will get lucky.

But if you can’t get into your admin area that would be another problem for sure so you need to get access first.