Cancellation Email Notification and Time Slot Error in Calendar

I have two issues at hand. The first was submitted via your email support about two months ago, but I am now submitting it here since I haven’t received an email response.

First, there’s the issue of receiving an updated email after the client clinks the cancellation appointment link.

I followed the directions via the “cancellation page” link of your documentation, so the initial appointment notification works perfectly. However, whenever I do a cancellation test, I don’t receive an email notifying me that the client initiated a cancellation for the appointment.

In other words, once the appointment is set and I cancel the appointment via the initial email appointment link, I am directed to the cancellation page that I created. At this point, I (pretend customer) will see the personalized cancellation message.

However, I (and the pretend client) will not receive an email notification for this cancellation. If I have no idea that a client has cancelled his or her session via the plugin, this will be bad for business. Why this is occurring and how should I fix it?

By the way, there are no general email issues with my WordPress because I receive a notification for everything. The issue only occurs when it involves the cancellation of an appointment via this plugin.

Secondly, there’s the issue involving incorrect time slots.

Upon setting up the plugin, the scheduling worked perfectly. For instance, if I decided to choose a 45-minute session, the calendar would only show 45-minute time slots for the client to choose. Therefore, if my shop is open from 0900-2100 each day, the time slots in the calendar will show 0900-0945, 1015-1100 (due to the 30 minute gaps in between each session that I set up).

If I decided to choose a 60-minute session, the calendar would only show 60-minute time slots for the client to choose. Therefore, if my shop is open from 0900-2100 each day, the time slots in the calendar will show 0900-1000, 1030-1130 (due to the 30 minute gap before and after each session).

Now, whenever I select any session, the appointment menu page will only show time slots in the calendar for 30-minutes or 15-minutes. Since I only have 45 and 60-minute sessions, I cannot understand why this is happening. Because this is taking place, I cannot open my shop for business. Thank you in advance.