cancellde order cant display

  • customer cancelled order at paypal checkout page ,and it return to my site checkout page,then i cant find this cancelled order at dashboard woocommerce -> order.

    i enable paypal standard , use it to checkout,cancelled order at paypal checkout page,and it return to the site cart page ,it notice your order was cancelled. then i can see this order at dashboard woocommerce -> order. the order status is Cancelled.

    so how can i could see the cancelled cancelled order when i enable th plugin WooCommerce PayPal Payments. it is important.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @rrruq

    With PayPal Standard, when a customer clicks the “Proceed to PayPal” button, WooCommerce creates an order in your database before the customer is redirected to PayPal to make the payment. This is why if a customer cancels the payment on the PayPal page, the order still exists in WooCommerce with a status of “Cancelled.”

    However, with the PayPal Payments plugin, the process works a little differently. Here, the order in WooCommerce is not created when the customer clicks the initial PayPal button. Instead, the order is only generated after the customer has completed the payment approval in the PayPal popup window. Therefore, if a customer cancels the payment at the PayPal checkout stage, no order is created in WooCommerce, which is why you do not see it in your dashboard.

    To have the WooCommerce PayPal Payments plugin behave similarly to PayPal Standard in terms of order creation, you would need to disable the smart buttons feature. Disabling this feature will make the plugin create an order in WooCommerce as soon as the PayPal button is clicked, not after the payment is completed. However, please note that this change will also disable all advanced features of the plugin that are dependent on the smart buttons.

    If you decide this change is necessary for your store, you can disable the smart buttons by following the instructions on this page: Disable Checkout Smart Buttons.

    I hope this clears up the confusion. If you have any more questions or need further assistance, please don’t hesitate to contact us.

    Kind Regards,

    Krystian

    Thread Starter rrruq

    (@rrruq)

    “Instead, the order is only generated after the customer has completed the payment approval in the PayPal popup window. ” about this, there is another problem, i saw some order first ,it display order was proccessing 10 hours ago,but i am not saw the order one hour ago. the problem reason is about this?

    i mean customer ordered at 8:00 am.but  payment not approval until 5:00pm. i only saw the order until 5:00pm.ant it display order proccesing time is “about 9 hours ago”.

    it is this reason,or some other reason?

    thank you!

    @inpsydekrystian

    • This reply was modified 7 months, 2 weeks ago by rrruq.
    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @rrruq

    We would like to understand the full details of this event. Please provide a screenshot of the order notes for this transaction. As on example below:

    Although I suspect the process is standard for PayPal order and likely doesn’t present any issues, reviewing the notes will help us assess the situation more accurately.

    Looking forward to your response.

    Kind regards,
    Krystian

Viewing 3 replies - 1 through 3 (of 3 total)
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