cancelled orders

Hi @richardkent001,

Orders in pending payment are the orders that users most likely abandoned from the PayPal checkout out page. Once the user clicks proceed to PayPal from your site, a pending payment order will be created and if the user closes the PayPal window due to any reasons, the order will remain in pending or if he/she cancels the order from PayPal page, it will be moved to canceled status.

Hi @webtoffee

Thank you for your response. Unfortunately I cam getting complaints from customers that are getting payment errors. “An error occurred. We were unable to process your order, please try again”.

Regards
Richard

Hi @richardkent001,

Please share your paypal error logs from Woocommerce > Status > Logs(Eh-paypal logs).

@richardkent001
[Large code excerpt removed by moderator per our FAQ. Please use Pastebin or a Gist for all large code excerpts, they work better anyway.]

Also make sure to remove sensitive data from your log,
such as emails, cookies, payment tokens, secret keys …

https://pastebin.com/P1i7QDtD

Thanks!

Hi @richardkent001,

We checked your logs and site and identified that a plugin installed in the site(Pricing Deals for WooCommerce) is altering the round off value which leads to a order total mismatch error.

We will be optimising the plugin to handle such mismatches in coming release.

Hi there, yes we have had a few of these recently too.

I managed to replicate it by clicking the PayPal window open and then closing before completing the checkout.

Then I simply closed the browser window and when I checked the dashboard the order was there but without any customer details, obviously I guess.

Earlier we had a customer with 4 x *Pending payment* before he completed. I could tell by the products he had ordered. I’m just hoping he simply got a bit confused before he committed in PayPal.

Thanks

Hi,

This error is still occurring. Some sort of rounding error so that there is a payment mismatch between the cart and order amount. Requested amount is $132.95 but the system thinks the amount is $132.96. Here is the log:
https://pastebin.com/PFRAF06N
I was told your payment gateway would be updated to be more robust so it can handle these case.
Any assistance is greatly appreciated.

Thanks
Richard

Hi @richardkent001,

We have fixed the order total mismatch issue in the latest update of the plugin. Please update and check.