Cancelled orders

  • This is a great plugin.

    I am having an issue. When an order is cancelled from the Pending Payment status in the backend, the stock is not being re-added. I have tried all the settings combinations.

    Items are restocking if I cancel from the complete status.

    This is tricky as most of our cancelled orders are coming from Pending Payment status.

    Is this something you can replicate?

    Thanks
    Nik

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi Nick,

    I hope this email finds you well. Thank you for reaching out to us.

    I have tried the steps on my end, and everything seems to be working without any issues. Please find the screenshot of the settings I used attached: https://postimg.cc/gallery/9X6wpwq.

    Additionally, I have also provided a link to a video that may be helpful: https://drive.google.com/file/d/17fynNZAA3yjzsLGfw6CQAiOgYFCJalNj/view?usp=sharing.

    If the problem persists on your end, please let me know and provide a screenshot of the settings you are using so that I can assist you further.

    Best regards,

    Thread Starter naresh11381

    (@naresh11381)

    Hi @abdhindi97

    Thank you for your comprehensive reply. Really appreicated.

    I can confirm the way you are doing it works correctly. What isn’t working is when you create the order manually in the backend. It isn’t restocked when cancelled if the order is created manually for me. Are you seeing the same thing?

    Thanks again

    Hi Nick,

    Thanks for clarifying that,

    I have forwarded your request to the Advanced Development team to look into this for you.

    Thank you for your time and effort. We appreciate you reaching out to us.

    Best regards,

    Plugin Author Algoritmika

    (@algoritmika)

    Hi, @naresh11381,

    Sorry for not getting back to you sooner.

    Please update the plugin to the latest v1.7.1. Then go to “WooCommerce > Settings > Stock Triggers > Admin” and set the “Admin new order” option to “Maybe decrease”. Now, orders by admin should restore the stock when canceled.

    Please give it a try and let me know what you think.

    Thread Starter naresh11381

    (@naresh11381)

    That’s great thanks @algoritmika

    When the store manager is back I will get them to test and let you know if any issues. Thanks for the great support.

    Plugin Author Algoritmika

    (@algoritmika)

    Hi, @naresh11381,

    Happy to help ??

Viewing 6 replies - 1 through 6 (of 6 total)
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