Cancelling membership

Just answering as a user of the plugin:

For our recurring subscriptions, if the user cancels through the PMPro WP screen (i.e., through our site) then it cancels their access immediately. It doesn’t delete their user record but it removes their PMPro access level.

With the way it’s currently working with our PayPal account, people can also cancel directly in PayPal and it sends us an alert about it but it doesn’t cancel it in PMPro on our site. We have to cancel manually in those cases. Not sure if that’s just a glitch in how our system is working or if that’s how the plugin is designed.

Regardless, I don’t think you can change this cancel behavior in the plugin today.

We tell our users when they sign up for access that if they cancel, it’ll go into effective immediately, and that they should cancel on the last day of their subscription term if that’s what they want to do. We also monitor the cancelations and will manually extend them a free membership through the end of the term that they’ve paid for, if they cancel early.

Hi Toby,

Essaysnark is correct, cancelation is immediately effective if done on site, but if done through PayPal you will get a notification so you can do manually. This is because of how PayPal transactions are processed.

If you want to avoid this “gap” I recommend using Stripe as the gateway.

Just to clarify the above so that I can close this thread

“but if done through PayPal you will get a notification so you can do manually.”

meaning that if the member cancels their subscription on PayPal’s website and not yours.

If you would like more guidance or hands on help implementing this solution with Paid Memberships Pro, please sign up at https://www.paidmembershipspro.com/pricing.

I want to cancel my membership with this company, ive been on this website all day trying to do that…this is ridiculous. Please cancel my memebrship, NOW I didn’t pay through paypal, my mom paid for it for me. She received an email telling her that we have 24hrs to cancel and I have not found no quickinstall,no store, no where to cancel. Had this website for one year and I never used it.

@dragonlp2004 Please try at the plugin author’s site instead.

https://www.paidmembershipspro.com/

This forum (and this topic) have nothing to do with any membership.